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- Oct 2, 2025
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To protect the rights and interests of every customer, new and old,
we’d like to restate our after-sales policy:
1. Product Purity & Fill Guarantee
We guarantee product purity of no less than 98% and fill volume of no less than 90%. If either falls below this standard, we will provide a full refund or replacement, and fully reimburse your testing costs. Test results from Janoshik will be the sole basis for such claims.
2.Missing or Incorrect Items
If we make a mistake—whether a missing item or wrong product—we will reship the correct items immediately after verification. With our own US-based warehouse, we are well-positioned to resolve any occasional issues quickly and properly.
3. Damaged or Lost in Transit
For items damaged due to packaging or shipping issues, or lost during transit, we will reship the affected products promptly after confirming with the warehouse and the carrier.
4. Customs Seizure Policy
Currently, over 90% of orders are shipped from our US warehouse so customs is generally not a concern. For the small number of orders shipped from our China warehouse, if a package is seized by customs (in the US, most European countries, etc.), we will reship it at no cost.
Note: This reshipment policy does not currently apply to Brazil, Canada, Russia, or Australia.
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Due to high demand during recent promotions, shipping volumes are heavy. Before your order ships, I’ll share the cap colors and batch numbers of your products. When you receive your package, please check them against that information.
If anything is incorrect or missing, please reach out to me at [email protected].
Please note that some orders may be split into two packages shipped from different US warehouse locations. If that happens, don’t worry—I’ll make sure everything is handled properly.
To further minimize any issues, I’ll be coordinating closely with our team and warehouse colleagues to refine and improve our processes.
---
A quick reminder:
[email protected] is the only official contact method for MPS. We will not reach out to you via Discord, Telegram, WhatsApp, or any other platform. Any communication outside this email should be considered a scam. We cannot take responsibility for issues arising from such contact.
Thank you all for your continued trust and support in MPS. ❤️
we’d like to restate our after-sales policy:
1. Product Purity & Fill Guarantee
We guarantee product purity of no less than 98% and fill volume of no less than 90%. If either falls below this standard, we will provide a full refund or replacement, and fully reimburse your testing costs. Test results from Janoshik will be the sole basis for such claims.
2.Missing or Incorrect Items
If we make a mistake—whether a missing item or wrong product—we will reship the correct items immediately after verification. With our own US-based warehouse, we are well-positioned to resolve any occasional issues quickly and properly.
3. Damaged or Lost in Transit
For items damaged due to packaging or shipping issues, or lost during transit, we will reship the affected products promptly after confirming with the warehouse and the carrier.
4. Customs Seizure Policy
Currently, over 90% of orders are shipped from our US warehouse so customs is generally not a concern. For the small number of orders shipped from our China warehouse, if a package is seized by customs (in the US, most European countries, etc.), we will reship it at no cost.
Note: This reshipment policy does not currently apply to Brazil, Canada, Russia, or Australia.
---
Due to high demand during recent promotions, shipping volumes are heavy. Before your order ships, I’ll share the cap colors and batch numbers of your products. When you receive your package, please check them against that information.
If anything is incorrect or missing, please reach out to me at [email protected].
Please note that some orders may be split into two packages shipped from different US warehouse locations. If that happens, don’t worry—I’ll make sure everything is handled properly.
To further minimize any issues, I’ll be coordinating closely with our team and warehouse colleagues to refine and improve our processes.
---
A quick reminder:
[email protected] is the only official contact method for MPS. We will not reach out to you via Discord, Telegram, WhatsApp, or any other platform. Any communication outside this email should be considered a scam. We cannot take responsibility for issues arising from such contact.
Thank you all for your continued trust and support in MPS. ❤️
