Making a thread because someone commented they didn't get this email when I posted it in another thread:
"Good Afternoon,
I’m writing to address an issue that has impacted the quality of some of my products. Recently, I discovered that a malfunctioning pH meter led to higher-than-ideal and potentially harmful pH levels in several formulas. This has caused burning and stinging during injections, which I know can be uncomfortable and frustrating. Additionally, some products have exhibited gelling during shipping in colder weather. I deeply regret any inconvenience this has caused and want to assure you that I am taking immediate action to address the problem.
What Happened
The pH meter I rely on to ensure formulas maintain the proper pH balance for safety and comfort began providing inaccurate readings. Unfortunately, there were no indications that the device was malfunctioning—calibrations were performed regularly, and the meter displayed no errors. As a result, certain batches of products were produced with higher-than-intended and potentially harmful pH levels, leading to the reported issues.
Products Affected
I have confirmed that certain products are definitely affected and am currently working to determine if other products may also be impacted. To ensure the safety and quality of all products, I have marked everything out of stock while I thoroughly review my entire inventory.
How I’m Making It Right
I want to sincerely thank the customers who brought this issue to my attention. Your feedback has been invaluable in helping me identify and resolve the problem quickly. Here’s how I’m working to make it right:
Replacements: If you received an affected product, I will replace it free of charge. My goal is to ensure you have the quality and reliability you expect.
Personalized Solutions: I’m committed to working with each customer to resolve this issue. If you have concerns about your purchase, please contact me at care@nexusaminos.com, and I’ll make sure your situation is addressed appropriately.
Improved Quality Control: To prevent similar issues in the future, I am implementing enhanced testing protocols, including the use of multiple pH meters during production and third-party verification of random batches to ensure accuracy and consistency.
Why Contact Me First?
I’m here to resolve this matter quickly and effectively. By reaching out to me directly, I can ensure your concerns are handled with care, minimizing delays and ensuring you’re fully satisfied with the resolution.
Next Steps
I’m working diligently to inspect and replace affected stock. This process will take some time, and I kindly ask for your patience and understanding as I work through it. I will notify you as soon as products return to stock, and I’m confident these measures will prevent similar issues in the future.
If you believe you received an affected product, please contact me at care@nexusaminos.com with your order details, and I will resolve the issue promptly.
Thank you for your continued trust and support. I am committed to providing you with the highest-quality products and sincerely apologize for this issue."
and I received this reply when inquiring about the lipoc I got delivered yesterday:
"We are treating all products that have shipped in the past few weeks as if they are affected. We can send you a free replacement once the new batches are completed and tested.
Let us know if we can help with anything else."
Might wanna grab some ph strips if youve ordered anything from them
"Good Afternoon,
I’m writing to address an issue that has impacted the quality of some of my products. Recently, I discovered that a malfunctioning pH meter led to higher-than-ideal and potentially harmful pH levels in several formulas. This has caused burning and stinging during injections, which I know can be uncomfortable and frustrating. Additionally, some products have exhibited gelling during shipping in colder weather. I deeply regret any inconvenience this has caused and want to assure you that I am taking immediate action to address the problem.
What Happened
The pH meter I rely on to ensure formulas maintain the proper pH balance for safety and comfort began providing inaccurate readings. Unfortunately, there were no indications that the device was malfunctioning—calibrations were performed regularly, and the meter displayed no errors. As a result, certain batches of products were produced with higher-than-intended and potentially harmful pH levels, leading to the reported issues.
Products Affected
I have confirmed that certain products are definitely affected and am currently working to determine if other products may also be impacted. To ensure the safety and quality of all products, I have marked everything out of stock while I thoroughly review my entire inventory.
How I’m Making It Right
I want to sincerely thank the customers who brought this issue to my attention. Your feedback has been invaluable in helping me identify and resolve the problem quickly. Here’s how I’m working to make it right:
Replacements: If you received an affected product, I will replace it free of charge. My goal is to ensure you have the quality and reliability you expect.
Personalized Solutions: I’m committed to working with each customer to resolve this issue. If you have concerns about your purchase, please contact me at care@nexusaminos.com, and I’ll make sure your situation is addressed appropriately.
Improved Quality Control: To prevent similar issues in the future, I am implementing enhanced testing protocols, including the use of multiple pH meters during production and third-party verification of random batches to ensure accuracy and consistency.
Why Contact Me First?
I’m here to resolve this matter quickly and effectively. By reaching out to me directly, I can ensure your concerns are handled with care, minimizing delays and ensuring you’re fully satisfied with the resolution.
Next Steps
I’m working diligently to inspect and replace affected stock. This process will take some time, and I kindly ask for your patience and understanding as I work through it. I will notify you as soon as products return to stock, and I’m confident these measures will prevent similar issues in the future.
If you believe you received an affected product, please contact me at care@nexusaminos.com with your order details, and I will resolve the issue promptly.
Thank you for your continued trust and support. I am committed to providing you with the highest-quality products and sincerely apologize for this issue."
and I received this reply when inquiring about the lipoc I got delivered yesterday:
"We are treating all products that have shipped in the past few weeks as if they are affected. We can send you a free replacement once the new batches are completed and tested.
Let us know if we can help with anything else."
Might wanna grab some ph strips if youve ordered anything from them
