I think the key is to not have "all in" for any business.
The ability to bounce back from an issue is directly proportionate to the level of the issue and the methods used to remediate the problem.
Additionally, the assessment of what would be considered an "issue" can sometimes be arbitrary and based on an individuals personal opinion.
IE: Saying you are a model and posting pretty pictures to me is a non issue- saying you are a manufacturer- again non-issue, saying you are shipping from mars- non issue for me again.
Shipping out zero peps and not replacing= major issue
Taking $$ and disappearing=major issue
Shipping contaminated meds=major issue
So if SRY has spots and Cain/SNP/Nexaph has cardboard- I question both equally, i do not care if one was bigger or easier to see- it is what you don't see that is most concerning.
Will i use either of them again, probably-
If I cut out every manufacturer of food/drugs/whatever there would be no one left to buy from.
Do I want them to do the right thing? yes!
I would be more likely to cut someone off for a disregard towards customer experience than a mistake on manufacturing.
The horse is not dead, the NAD just happened, the horse appears to be gathering flies for sure.
Maybe it is time to reassess QC and get better, but I would highly suggest damage control.
PS, I have used and am satisfied with what I have received from Cain, but that does not = a free pass or fan club membership.
They all need to do better and we need to not give free passes to any or unfairly attack any.
I did not stop drinking Coca-Cola when they had new coke, I just waited for them to fix their recipe.
I agree with you. This too is where I am at. He gets a ridiculous amount of inquiries about NAD+. I saw the announcement. He made it clear that it looked like garbage and if some did come melted, send a message and he would take care of it. From there he left it up to the buyers before releasing the preorder. To me, seems transparent. I purchased the NAD+. Ive been using said NAD+. Did it look great? No. Was it effect? Yes. Did i buy it at my own risk? Yes. Does it burn? Absolutely yes for about 2-3min.I think the key is to not have "all in" for any business.
The ability to bounce back from an issue is directly proportionate to the level of the issue and the methods used to remediate the problem.
Additionally, the assessment of what would be considered an "issue" can sometimes be arbitrary and based on an individuals personal opinion.
IE: Saying you are a model and posting pretty pictures to me is a non issue- saying you are a manufacturer- again non-issue, saying you are shipping from mars- non issue for me again.
Shipping out zero peps and not replacing= major issue
Taking $$ and disappearing=major issue
Shipping contaminated meds=major issue
So if SRY has spots and Cain/SNP/Nexaph has cardboard- I question both equally, i do not care if one was bigger or easier to see- it is what you don't see that is most concerning.
Will i use either of them again, probably-
If I cut out every manufacturer of food/drugs/whatever there would be no one left to buy from.
Do I want them to do the right thing? yes!
I would be more likely to cut someone off for a disregard towards customer experience than a mistake on manufacturing.
The horse is not dead, the NAD just happened, the horse appears to be gathering flies for sure.
Maybe it is time to reassess QC and get better, but I would highly suggest damage control.
PS, I have used and am satisfied with what I have received from Cain, but that does not = a free pass or fan club membership.
They all need to do better and we need to not give free passes to any or unfairly attack any.
I did not stop drinking Coca-Cola when they had new coke, I just waited for them to fix their recipe.
Cain could have said “hey we made the NAD+. Ran into some issues. Cosmetically it looks terrible. Tested fine but i threw it away anyways” i am sure he would have had alot of people saying they would have bought it anyway.