Please help me. Base network vs etherium

[john_askins]

I made a big purchase from HPT using crypto for the first time. They sent me the QR code for the wallet address. I sent the money using the base network and they are telling me they cannot get that money and it’s lost because it needed to be the etherium network

Base Transaction Hash: 0xc42077c2ab... | BaseScan

Withdraw 875 USDC to 0xf2DE8Dd8...1933554D8 from Coinbase | Success | Mar-25-2026 10:40:33 AM (UTC)

basescan.org

What do I do?

 

[john_askins]

@Gr33dyOctopus ?

 

[randompersonrandom]

That would hurt so much. I'm sorry for you.

 

[john_askins]

That would hurt so much. I'm sorry for you.

Everything I’m reading says they have to connect the base network to their wallet and it’ll be there. In this true?

 

[CNCCurrency]

I will gladly pay more to avoid this type of mess, Yikes

 

[john_askins]

I will gladly pay more to avoid this type of mess, Yikes

I paid with PayPal the first time and Ali the second time. Now they said they only take crypto. And i trusted them but this really feels like they are pulling one over on me. I don’t know a thing about crypto but literally everywhere I search says they have the money but it’s in the base network and they just need to bridge them.

 

[HereKittyKitty]

I don't know the answer. I hope someone more experienced shows up to help with answers. I feel for your situation.

@ZippityDooDah do you know?

 

[hotsauceboss]

I have USDC on both Base and ETH networks, but the wallet addresses are different. If someone sent crypto to my Base wallet using the ETH address, I don’t know where it would go but it wouldn’t come to me.

I don’t think they’re trying to scam you. I’ll leave it up to an expert to say whether anything can be done.

 

[ZippityDooDah]

I'm no expert, but it appears that there are two failures here. First, it was sent on the wrong network, and second USDC was sent instead of USDT.

According to our AI overlords:

"Yes, USDC sent from the Base network to a USDT ERC-20 (Ethereum) wallet can often be recovered, provided you own the private keys to that wallet (e.g., MetaMask, Trust Wallet). Because both Base and Ethereum are EVM-compatible and share the same address format, you can access the funds by adding the Base network to your wallet and checking the USDC contract address."

I suspect the difficulty will be getting someone on the receiving end in China to figure out how to access it, presuming that's even possible.

 

[john_askins]

So they use Bitpie for their wallet which doesn’t support base. That said they can import their wallet to Coinbase which does and the funds will be there. They said multiple customers have had this same issue in the past so they likely have a good amount of money sitting there.

From AI

What actually happened:
• You sent funds on Base (an Ethereum L2)
• Bitpie doesn’t support Base, so it won’t show up in the app
• BUT the funds still exist at that same address on the Base blockchain

Because Base is EVM-compatible (same address format as Ethereum), the coins are still tied to that address — just on a different network.

Steps:
1. Export your seed phrase from Bitpie
2. Import it into a wallet that supports Base:

• MetaMask
• Coinbase Wallet

3. Add the Base network
4. Your funds should appear
5. Then:

• Bridge to Ethereum OR
• Send somewhere safe

Now to see if they will do this for me. Guessing they won’t.

 

[CNCCurrency]

So they use Bitpie for their wallet which doesn’t support base. That said they can import their wallet to Coinbase which does and the funds will be there. They said multiple customers have had this same issue in the past so they likely have a good amount of money sitting there.

From AI

What actually happened:
• You sent funds on Base (an Ethereum L2)
• Bitpie doesn’t support Base, so it won’t show up in the app
• BUT the funds still exist at that same address on the Base blockchain

Because Base is EVM-compatible (same address format as Ethereum), the coins are still tied to that address — just on a different network.

Steps:
1. Export your seed phrase from Bitpie
2. Import it into a wallet that supports Base:

• MetaMask
• Coinbase Wallet

3. Add the Base network
4. Your funds should appear
5. Then:

• Bridge to Ethereum OR
• Send somewhere safe

Now to see if they will do this for me. Guessing they won’t.

 

[reyqaz]

I made a big purchase from HPT using crypto for the first time. They sent me the QR code for the wallet address. I sent the money using the base network and they are telling me they cannot get that money and it’s lost because it needed to be the etherium network

Base Transaction Hash: 0xc42077c2ab... | BaseScan

Withdraw 875 USDC to 0xf2DE8Dd8...1933554D8 from Coinbase | Success | Mar-25-2026 10:40:33 AM (UTC)

basescan.org

What do I do?

This is why everyone should first ask for a $5 payment first then ask for the rest of the payment. I don't know why every vendor does not do this.

It's just common sense.

Like others have said before me, they can reach out to the wallet they used in support and ask for a recovery of the funds on the base network, but that really depends on the support of the wallet and is limited to that.

 

[agussie]

This is why I will always send a small transaction to test the wallet address before I’d ever make any sort of sizable transaction. So much money has been lost by sending on the wrong network or sending the wrong token. The fact that OP sent the wrong crypto on the wrong network is unfortunate, but dang, how do you do that.

 

[john_askins]

So I set up the exact situation I’m in. I created a Bitpie wallet. I send $1 to it using base. As expected it didn’t show up. I took my passphrase and imported the wallet into a Coinbase wallet. I was able to see the usdc I sent myself in the base network. It’s 100% recoverable. I messsge them with this info and exactly how to do it and they respond with this

Dear, we know this, but we have no way to proceed; the finance department does not support doing this.

 

[MikerJecksun]

So they use Bitpie for their wallet which doesn’t support base. That said they can import their wallet to Coinbase which does and the funds will be there. They said multiple customers have had this same issue in the past so they likely have a good amount of money sitting there.

From AI

What actually happened:
• You sent funds on Base (an Ethereum L2)
• Bitpie doesn’t support Base, so it won’t show up in the app
• BUT the funds still exist at that same address on the Base blockchain

Because Base is EVM-compatible (same address format as Ethereum), the coins are still tied to that address — just on a different network.

Steps:
1. Export your seed phrase from Bitpie
2. Import it into a wallet that supports Base:

• MetaMask
• Coinbase Wallet

3. Add the Base network
4. Your funds should appear
5. Then:

• Bridge to Ethereum OR
• Send somewhere safe

Now to see if they will do this for me. Guessing they won’t.

What they could do is..

if they have access to their private key, they can import their wallet to Metamask which supports Base.

Use Stargate finance to bridge the USDC from Base network to Ethereum. Would require some extra legwork on their part.

Hope this helps

EDIT: Just saw your post. I'm honestly baffled as to why they won't do this for you. Just a few extra steps lol. I remember reading a while back where someone made the same mistake. the vendor bridged the tokens to the correct network and just asked for $20 in gas fees.

 

[ZippityDooDah]

EDIT: Just saw your post. I'm honestly baffled as to why they won't do this for you. Just a few extra steps lol. I remember reading a while back where someone made the same mistake. the vendor bridged the tokens to the correct network and just asked for $20 in gas fees.

It comes down to a fundamental lack of understanding by average peptide customers of how things work over there. The finance department isn't just some guy in an office down the hall.

There are numerous layers to how things work, and engineered distance and separation between various moving parts. The guy running the laundromat and the lady taking orders at the Shanghai Walgreens have never met and never have any kind of direct contact.

 

[HereKittyKitty]

Thanks @ZippityDooDah. I just figured you know everything. Or at least something about everything.

 

[woundcarping]

It sucks, but being on the receiving side of 6 figure sums from customers I also don’t vary my procedures because of their or their bank’s incompetence, laziness, or laxity. I don’t vary my procedures that have served flawlessly and thoughtlessly for over a decade.

This month one customer had to get a hotel and take possession the next day because their bank goofed, twice. I suggested from the beginning they bring cash, if they didn’t want to risk the bank states away messing it up… they “didn’t feel comfortable traveling with that much cash,” which is completely fair and entirely their choice.

Last month one customer had to wait 2 weeks because their finance company kept dragging it out. They had to rent an alternative which cost as much as their monthly payment.

While I sympathize, no failure in either situation had anything to do with me. I was clear and repetitive with how I handle things from the first conversation because it’s happened before and will happen again.



I’m new to crypto, the smallest of silver lining, this thread made me lock in on a test amount before the main transaction being a standard practice sending or receiving. Send a random amount and require the other side to verify the amount.