I just happened to reply to this question somewhere else, so I will reprint my reply here.
We have responded to this question many times on our discord. The tirz 30mg I ordered from Turtl (group purchase manager) tested 32mg with a purity of 96.8%. I communicated with Turtl about compensation as soon as possible. I told Turtl that the factory required the product to be returned and a new batch could be reissued. I would bear all the shipping costs, customs clearance costs and reissue costs. However, Turtl did not want to return the package. His reason was that he was worried that I would not reissue it. So I sent 11kits of new batches for free, which tested 32mg with a purity of 99+%.
But at the same time, their members have been spreading rumors about me on various platforms and attacking me in private messages. I didn't say who I was angry with. I am still discussing the solution with Turtl. Turtl doesn't want to return the product, so I chose to refund 25%.
I refunded 25% of the kit at 255USD/kit and sold it at 240USD/kit. At the same time, my other partner was afraid of the risk and cancelled the deal with me because of his membership.
At that time, Turtl had already determined the compensation plan and confirmed it in the public channel. I thought the matter was over because Turtl received all the reissue packages shortly afterwards.
In fact, it is not. Until now, many people I don’t know have been saying bad things to me in various places. From the beginning of the incident to the repair agreement, and even until now, they have not stopped. They are committed to ruining my business. In fact, it is indeed as they wish. There are always people who frequently ask me about this matter. Many customers reject our company without understanding. Everyone can say what they want to say, and I can’t stop it. I can only do my best. I hope this is the last time to tell this story. It is not easy for us to get to where we are now. We just want to do what we want to do and provide better products and services. I don’t know how much we have to do to offset this impact. But from this incident, I have also understood that it is very troublesome for more customers to return products, even if I have agreed to bear the shipping and customs clearance costs. We do not require the return of unqualified products now, and we will directly bear the losses.
We admit that we have not handled some areas well enough and there is still a lot for us to improve. We humbly accept everyone's opinions and hope to make up for our shortcomings.
Although I take time out every day to learn some English grammar, I still need to use Google Translate, so some of the explanations may not be very good, I hope you can forgive me. Finally, I hope this farce can end here. I can't and won't stop anyone from evaluating us. I believe that time can prove everything, and every customer who cooperates with us can represent everything. We will continue to grow!
