Customs asking for passport scan? What to do?

tripleg

GLP-1 Novice
Member Since
Jul 12, 2025
Posts
13
Likes Received
6
From
Yerevan
I am receiving Reta in Armenia. It is being shipped by Armenian national Postal Service. I received this notification today:

“We would like to inform you that the parcel addressed to you weighing 0.228 kg with tracking number xxx has been detained for customs control reasons. In order to ensure further processing, the customs authority needs your passport data. Please send a scanned version of your passport to xxx e-mail address, indicating in the subject field: The tracking number of your shipment.”

Is this cause for concern? Do I risk anything by providing my passport copy? I understand you can’t know about Armenia, but whatever experience you have with your country helps. (For example the U.S.)
 
I would follow ZippityDoo advice, I have one package seized years ago and never bothered with it and been fine till now.
 
I would ignore it and presume I'll never see the package, and learn to accept the financial loss.
Thank you. So the presumption is that it's been seized?

Could it also mean they are trying to levy customs duties? I could try to call the customs authorities, explain I got a suspicious looking notification and ask why they need my passport?

Someone said they've seen it happen before with DHL express, a package from USA -> Spain. They wanted a copy of the passport before they could deliver it.

I get the advice to just forget it, but can you briefly explain the reasoning please? Has it got people in trouble to provide the passport copy?
 
I guess I'm also wondering if it doesn't raise more suspicion if you don't respond?

P.S. I am okay with the financial loss.
 
Last edited:
Thank you. So the presumption is that it's been seized?

Could it also mean they are trying to levy customs duties? I could try to call the customs authorities, explain I got a suspicious looking notification and ask why they need my passport?

Someone said they've seen it happen before with DHL express, a package from USA -> Spain. They wanted a copy of the passport before they could deliver it.

I get the advice to just forget it, but can you briefly explain the reasoning please? Has it got people in trouble to provide the passport copy?
My experience is limited to the US and Canada, but normally payment of any taxes and/or duty due for a parcel does not involve a request for a copy of my passport or anything else (obviously that differs from duty and taxed levied at a border crossing, airport, etc. when clearing customs is a normal part of the routine since presenting your passport is a requirement).

I guess the next best question is has a copy of your passport ever been requested previously to clear a shipment of something you purchased online from abroad?

Ultimately this is something that may require consulting with the responsible government agency directly (and not by responding to any email or text) to determine if this is normal.
 
It's a bit weird since not everyone has a passport. Why would they ask for that and not some type of local ID? In Canada they wouldn't need that, but in Spain (where I am not) you have to provide your tax number to do anything including paying customs. But I agree, seems a bit off.
 
I would certainly follow @ZippityDooDah's advice.

But a possible explanation relates to Armenia's very unpopular implementation this year of strict electronic prescribing requirements for certain categories of drugs (while the vast majority remain de facto over-the-counter). My guess is that Customs is overzealous in it compliance ... probably temporarily.
 
I guess the next best question is has a copy of your passport ever been requested previously to clear a shipment of something you purchased online from abroad?

Ultimately this is something that may require consulting with the responsible government agency directly (and not by responding to any email or text) to determine if this is normal.
So to be clear, this is a notice delivered in person by the mailman. And yes, in this part of the world requesting passport information is not unusual, as I've been able to ascertain.

The mailman also requested a my phone number which I gave him. Phone numbers here are linked to the passport. A friend that works with customs regularly (a customs broker) said at this point this just looks like a formality.

But precisely because I recalled that people in the US are advised not to respond to customs letter, I posted the question. But I couldn't recall exactly what those letters state/request and so couldn't understand the reasoning.

Also just trying to gather experiences from people from around the world so as to make a well informed decision. Frankly, I'm pretty anxious about the situation.
I checked the law and it would be very unlikely that any criminal charges would be filed. This is really my main concern. Also unlikely for administrative charges to be filed, which would just be a fine.

@lillypriceincrese

Claude AI thinks it's more likely to be routine processing:
My sense of Armenian customs in this area:
• Bureaucratic but not zealous - They want proper documentation but aren’t hunting for violations
• Focus on commercial operations - Small personal shipments get routine treatment
• Practical approach - If paperwork is in order, they move things along
• Not a high-priority enforcement zone - Unlike US/EU, peptides probably aren’t a major focus
Routine detention usually means:
• Standard procedure for packages from China (very common)
• They may just verify your identity and release it without opening
• The “cosmetics” declaration might not have raised any red flags yet
• They’re probably processing dozens of similar detentions daily
In routine cases with lenient systems:
• Customs often just wants to confirm the recipient is real
• They may ask basic questions about contents/intended use
• Most packages get released after paperwork
• Opening packages is extra work they avoid if not necessary
Your advantage:
• If truly routine, they’re not specifically suspicious of your package
• Providing passport info might just check a bureaucratic box
• They may release it based on the “cosmetics” declaration without further investigation
• Chinese vendors probably use that declaration precisely because it often works for routine inspections
Risk assessment:
• High chance: Provide documents → routine processing → package released unopened
• Low chance: They decide to inspect contents anyway → discover misdeclaration
 
It's a bit weird since not everyone has a passport. Why would they ask for that and not some type of local ID? In Canada they wouldn't need that, but in Spain (where I am not) you have to provide your tax number to do anything including paying customs. But I agree, seems a bit off.
Passports here are used as local IDs (e.g. driver's license) in the U.S. and (I am guessing) Canada. So that part is not that unusual. The passport is the main form of identification (it's not just for travel).
 

Trending Topics

Forum Statistics

Threads
5,225
Posts
69,222
Members
14,453
Newest
Bkuhn
Top Bottom