sonsnameisalsobort
New Member
Hi - I'll keep the name of the vendor (popular on here) and my rep off this, as I want to believe they will do the right thing. I have all receipts and screenshots to show if appropriate.
For my second order from this vendor, on February 28, I purchased and paid for an order that consisted of 1 T40 and 1 R30 to be shipped from a US location.
My order was delivered on March 8, and I opened it on March 10 to find 1 T40 (correct item) and 1 T30 (incorrect item, should have been R30).
I get it - stuff happens. That said - I wanted the R30 I ordered and paid for and not the T30 they accidentally sent me - so it seemed reasonable to expect the vendor to correct their error.
I contacted my rep on March 10, letting them know about the error and providing a pic of the incorrect item. My rep agreed there was an error, said they would make it right and said they would provide a logistics order the following day, March 11.
My rep also asked that I send the T30 back to them. I'm fine to do so but will not do so at my own expense, nor am I comfortable generating a shipping label for sending a research chemical through the mail. I asked my rep to provide me a shipping label I could affix to the T30 and ship back to the vendor.
It's now one week past me notifying my rep of the error. My rep has not provided me a tracking number for the R30, and continues to ask me to return the T30, at my own expense, rather than providing a return shipping label. Their messages are a recurring runaround of "don't worry", "will provide shipment info tomorrow", and "have you sent back the T30 yet?"
I feel like I'm being reasonable in asking the vendor to sort out their error. Am not interested in store credit, or to keep the T30 along with a refund of the difference or anything like that. I would accept a full refund for the R30 if they offered (and return the T30 to the vendor at their expense).
Also - how do members feel about returning medicine to a vendor? I want to believe that the vendor will discard/destroy it, rather than ship it to someone else as the latter seems a bit irresponsible. I would have thought they would ask me to destroy or discard the medicine they shipped me in error.
For my second order from this vendor, on February 28, I purchased and paid for an order that consisted of 1 T40 and 1 R30 to be shipped from a US location.
My order was delivered on March 8, and I opened it on March 10 to find 1 T40 (correct item) and 1 T30 (incorrect item, should have been R30).
I get it - stuff happens. That said - I wanted the R30 I ordered and paid for and not the T30 they accidentally sent me - so it seemed reasonable to expect the vendor to correct their error.
I contacted my rep on March 10, letting them know about the error and providing a pic of the incorrect item. My rep agreed there was an error, said they would make it right and said they would provide a logistics order the following day, March 11.
My rep also asked that I send the T30 back to them. I'm fine to do so but will not do so at my own expense, nor am I comfortable generating a shipping label for sending a research chemical through the mail. I asked my rep to provide me a shipping label I could affix to the T30 and ship back to the vendor.
It's now one week past me notifying my rep of the error. My rep has not provided me a tracking number for the R30, and continues to ask me to return the T30, at my own expense, rather than providing a return shipping label. Their messages are a recurring runaround of "don't worry", "will provide shipment info tomorrow", and "have you sent back the T30 yet?"
I feel like I'm being reasonable in asking the vendor to sort out their error. Am not interested in store credit, or to keep the T30 along with a refund of the difference or anything like that. I would accept a full refund for the R30 if they offered (and return the T30 to the vendor at their expense).
Also - how do members feel about returning medicine to a vendor? I want to believe that the vendor will discard/destroy it, rather than ship it to someone else as the latter seems a bit irresponsible. I would have thought they would ask me to destroy or discard the medicine they shipped me in error.
