Dear valued customers, Thank you for your trust and support in our products! To ensure a smooth shopping experience, we would like to outline our **payment methods**, **shipping processes**, and **after-sales service policies** below:
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Payment Methods**We accept the following three payment methods. Please choose the one that suits you best:
1. **Payment via Alibaba Platform**:
- You can place orders and make payments through the Alibaba platform, which offers secure and guaranteed transactions.
- After payment, please send us your order number or Payment screenshot for confirmation.
2. **Bank Transfer**:
- We accept bank transfers in USD. Please contact our sales representative for account details.
- After transferring, please send thePayment screenshot to your sales representative for confirmation.
3. **Cryptocurrency Payment**:
- We accept mainstream cryptocurrencies such as USDT、 Bitcoin (BTC) and Ethereum (ETH).
- Before payment, please contact customer service to obtain the wallet address. After payment, provide the screenshot containing the transaction id to your sales representative for confirmation.
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Shipping Process**1. **Shipping Location**:
- Partial orders are shipped from our **US overseas warehouse** to ensure fast delivery.For orders that are out of stock in overseas warehouses, we will ship from our Chinese warehouse.
2. **Shipping Time**:
- Orders will be processed and shipped within **1-2 business days** after confirmation.
- Once shipped, your sales representative will provide you with a tracking number.
3. **Delivery Time**:
- Within the US: **3-5 business days**.
- International shipping: **7-12 business days** (depending on the destination country/region).
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After-Sales Service**1. **Return and Replacement Policy**:
- If you receive a product with quality issues（Missing vial, lyophilized powder missing, not dissolved, turbid）, please contact your sales representative within **7 days** of receipt and provide photos or videos as evidence.
- We will arrange a **free return or replacement** after verification.
2. **Shipping Issues**:
- If your package is lost or damaged during transit, please contact your sales representative immediately. We will assist you in resolving the issue with the logistics provider Or free reissue.
3. **Free Testing Policy**:
- For promotional products: We offer two free testing opportunities, and anyone can become a volunteer. If you want to be a volunteer, please contact me when you get the package, and I will announce your volunteer role and the products to be tested in the volunteer channel. You need to send the sample to JAN and publish the tracking number in the volunteer channel. When you get the test report, please publish the result directly in the volunteer channel. I will reimburse you for the shipping and testing costs.
- For non-promotional products, we do not provide free testing services. However we will still be responsible for products that fail the test (Refund or Replacement).
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Important Notes
- Payment Confirmation:
- Please provide payment proof (e.g., order number, transfer screenshot, transaction id) promptly after payment to ensure timely order processing.
- Address Accuracy:
- Please ensure that the shipping address is correct when placing an order. We cannot be held responsible for lost or delayed packages due to incorrect addresses.
3 Cryptocurrency Risks:
- Cryptocurrency payments are irreversible. Please double-check the wallet address and Trading Network before proceeding.
-We refuse to accept non-mainstream encryption.
Important Notes
-If you want to inquire about prices or place an order, please contact your sales representative or any SRY staff with a yellow identity. Alan needs more time to solve the problem order unless you want to seek cooperation. Please choose a sales representative so that she will understand your purchasing habits, accumulated credit, discounts, etc. Try not to change or choose multiple sales representatives to place an order. If you are dissatisfied or have a complaint about a sales representative, please tell Alan.Thank You for Your Support!
We are committed to providing you with high-quality products and excellent service. If you have any questions or need assistance, please feel free to contact our customer service team. Happy shopping!Your Peptide Product Experts
