JEEP JEEP Important Announcement

[Mara_aa]

This all reminds me of an interesting story from 2008.

The Sanlu Dairy company in China was secretly adding melamine to their milk products. They did this so that it would appear to have a higher protein content and thereby pass QA inspections.

300,000 kids got sick with kidney issues from consuming the milk. Tens of thousands were hospitalized, a few died.

When the fraud was discovered and prosecuted, the ringleaders faced the firing squad. Others, including government officials who were involved, were sentenced to life in prison.

Vendors in the grey market often believe they’re protected by labels like:

• not for human consumption
• for research purposes only
• not injectable.

But in the unfortunate event of a proven serious injury, those disclaimers wouldn’t shield them at all.
There’s more than enough evidence that they were fully aware of how their products were actually being used. And if they think they can’t be traced, they’re fooling themselves.
And I genuinely don’t understand why they don’t simply test the batches they buy and add the cost of those tests to the final price, we’re talking about a few dollars that would make all the difference.

 

[RetCurious]

it's lesson in how to run a business serving Western customers

I don't think it's just a "western" thing, didn't China throw a bunch from the tainted baby formula fiasco up against a wall?
There it is!

https://glp1forum.com/threads/jeep-important-announcement.6474/post-148485

 

[RetCurious]

I'm sure that the grey community is not naive enough to think that this bad batch is isolated to JEEP as they all source from a very few suppliers.

I've heard some thoughts that the contamination had to be from the finisher not the raw manufacturer that make a lot of sense.

 

[RetCurious]

For what it's worth, Molly has reached out today asking for my advice on what I think Jeep could do moving forward. That shows they want to get it right even if they haven't so far.

Molly and Kelly are the real assets at Jeep. I hope their boss listens to them.

They could come back as heroes if they handle this right...

 

[Airborne Daddy]

I see your point, and I agree, the way the community reacts now is definitely different from how it used to be, and you’re right to highlight that.
At the same time, perhaps it’s also a matter of age and of a different way of approaching things and experiencing the community.

I mean strength in numbers.... you can say take ur chances every man for themselves, but thats selfish. A team, (not saying we need to, but if WE wanted) could blackball any vendor and refuse to buy (even with the whole 40 dollar reduction sale) and advise every new member dont do it, theyre bad news.... there goes what? 30-50% of their sales. Sounds crazy, but the group can negotiate and even dictate terms....

At a minimum, it opens the door for the new guy (pretty 25 year old Asian girl) to say.... we heard you. We gotchoo. Were gonna charge an extra 20%, but every jano test includes an endotoxin test.... are they gonna ride that test and sell 3 batches as one? Absolutely, but its a start.

 

[Airborne Daddy]

FORD and Lizzy will end up selling better stuff, and so will the other sellers, if they saw JEEP and Molly’s business sinking. Basic market dynamics… assuming they’re not terminally oblivious. Lol

That new FORD T30 is fire i heard! 32mg @99.57% and the endo test was only 17eu....

 

[Mara_aa]

I mean strength in numbers.... you can say take ur chances every man for themselves, but thats selfish. A team, (not saying we need to, but if WE wanted) could blackball any vendor and refuse to buy (even with the whole 40 dollar reduction sale) and advise every new member dont do it, theyre bad news.... there goes what? 30-50% of their sales. Sounds crazy, but the group can negotiate and even dictate terms....

At a minimum, it opens the door for the new guy (pretty 25 year old Asian girl) to say.... we heard you. We gotchoo. Were gonna charge an extra 20%, but every jano test includes an endotoxin test.... are they gonna ride that test and sell 3 batches as one? Absolutely, but its a start.

I agree with the general point: a coordinated group does have leverage, whether it chooses to use it or not. Even just setting shared standards can shift how vendors behave. And yes, introducing proper testing is a step in the right direction.

 

[80s.diver]

Also not sure if this has been mentioned yet, but Stairway to Grey (STG) has removed JEEP from their vendors area. It is not just us complaining here, but the audience is much bigger in the dissatisfaction with JEEP's handling of this issue.

 

[BNLFL]

Also not sure if this has been mentioned yet, but Stairway to Grey (STG) has removed JEEP from their vendors area. It is not just us complaining here, but the audience is much bigger in the dissatisfaction with JEEP's handling of this issue.

Yeah, someone mentioned it a while back. I went to TG, and yep, gone.

 

[Dogmandu]

Eli Lilly: what do you expect when you buy from mystery Chinese peptide sellers?

Chinese Peptide Seller: what do you expect when you buy from mystery Chinese peptide sellers?

Worth keeping in mind that Jeep is likely just a reseller and not a vertically integrated finisher plus reseller. They're not in full control over their quality. The finisher who supplies Jeep and several resellers is the culprit. And their message to Jeep appears to be 'We can't keep up with demand. Good or bad, our inventory is sold in minutes. If you don't like it, go elsewhere.'

Given Chinese supply chain structures, this is unlikely to be limited to Jeep. File under 'known unknowns.'

 

[CNCCurrency]

Vendors in the grey market often believe they’re protected by labels like:

• not for human consumption
• for research purposes only
• not injectable.

But in the unfortunate event of a proven serious injury, those disclaimers wouldn’t shield them at all.
There’s more than enough evidence that they were fully aware of how their products were actually being used. And if they think they can’t be traced, they’re fooling themselves.
And I genuinely don’t understand why they don’t simply test the batches they buy and add the cost of those tests to the final price, we’re talking about a few dollars that would make all the difference.

This is foolish thinking, maybe in Italy

 

[Airborne Daddy]

Eli Lilly: what do you expect when you buy from mystery Chinese peptide sellers?

Chinese Peptide Seller: what do you expect when you buy from mystery Chinese peptide sellers?

Worth keeping in mind that Jeep is likely just a reseller and not a vertically integrated finisher plus reseller. They're not in full control over their quality. The finisher who supplies Jeep and several resellers is the culprit. And their message to Jeep appears to be 'We can't keep up with demand. Good or bad, our inventory is sold in minutes. If you don't like it, go elsewhere.'

Given Chinese supply chain structures, this is unlikely to be limited to Jeep. File under 'known unknowns.'

Absolutely, the majority thinks theres at least another half dozen vendors sold the same thing during the same period. Theres a few folks sending/sent out a vial to find out....consensus is numerous resellers and just a few manufacterers. Its all made at the plant, no finishers or cappers. You want nexa purple/ blue no worries, buy 2000 kits on a regular basis. What puzzles me is how homopeptide can just say, all our shit has white caps for the next 3 months.... maybe if ur a big fish you choose your colors.

 

[HereKittyKitty]

Regarding the issue of excessive endotoxin in TR30
Hello everyone！🥰First of all, we sincerely apologize for the excessive endotoxin detected in TR30. Meanwhile, we have consulted many industry peers. Due to raw material limitations, the endotoxin indicators of domestic generic products in China cannot meet the standards or be comparable to those of Lilly products.
In addition, as stated in our official announcements and promotions sales etc, we only guarantee the purity and filling content of our products. For other trace indicators such as sterility and endotoxin, we cannot achieve the same quality standards as Lilly. We sincerely hope for your understanding. If you have strict requirements for these trace indicators, we recommend purchasing genuine brand products.
For future products, we will strengthen strictly control raw material standards, strive to narrow the gap with genuine products, and steadily improve key indicators such as sterility and endotoxin.
We appreciate your understanding and trust. We will repay you with stable and qualified products in every future batch and live up to your long-term support.💕
———JEEP team

No one expects pharma grade product. No one expects record-setting endotoxin levels.

To push the expectation to receive a minimally-safe product back to the buyer as if the seller has no responsibility to deliver a safe product is absurd and insulting. Every day Jeep and other sellers expect buyers to purchase off of 9 month old CoAs as if to say, we tested it once and that's enough for the next 15 batches.

Mind blowing to actually tell your customers that if they want a safe product to buy branded product. Such a statement destroys your entire industry. When all day long Jeep and other sellers talk about the quality of their product and then back away when they are discovered to deliver unusable merchandise is the pinnacle of arrogance.

Not Jeep nor any other seller gets to have it both ways.

 

[DjJoshua]

Regarding the issue of excessive endotoxin in TR30
Hello everyone！🥰First of all, we sincerely apologize for the excessive endotoxin detected in TR30. Meanwhile, we have consulted many industry peers. Due to raw material limitations, the endotoxin indicators of domestic generic products in China cannot meet the standards or be comparable to those of Lilly products.
In addition, as stated in our official announcements and promotions sales etc, we only guarantee the purity and filling content of our products. For other trace indicators such as sterility and endotoxin, we cannot achieve the same quality standards as Lilly. We sincerely hope for your understanding. If you have strict requirements for these trace indicators, we recommend purchasing genuine brand products.
For future products, we will strengthen strictly control raw material standards, strive to narrow the gap with genuine products, and steadily improve key indicators such as sterility and endotoxin.
We appreciate your understanding and trust. We will repay you with stable and qualified products in every future batch and live up to your long-term support.💕
———JEEP team

My option.. It would be amazing if you went the extra step and paid for one vial at the min for ENDOTOXINS.. If you are already paying for a COA why not spend the extra $$$ and test one vial out of your (guessing) 10,000 batch? Im sure you are just the middle person and there is a vendor that fills your orders.

 

[HereKittyKitty]

For what it's worth, Molly has reached out today asking for my advice on what I think Jeep could do moving forward. That shows they want to get it right even if they haven't so far.

Molly and Kelly are the real assets at Jeep. I hope their boss listens to them.

What did you advise?

 

[staffn1]

To me the answer is obvious. If JEEP put in place testing including endotoxins with a clear statement that they want to work to improve the quality of their supply chain they would regain confidence.

 

[UncrossSelector]

Eli Lilly: what do you expect when you buy from mystery Chinese peptide sellers?

Chinese Peptide Seller: what do you expect when you buy from mystery Chinese peptide sellers?

Worth keeping in mind that Jeep is likely just a reseller and not a vertically integrated finisher plus reseller. They're not in full control over their quality. The finisher who supplies Jeep and several resellers is the culprit. And their message to Jeep appears to be 'We can't keep up with demand. Good or bad, our inventory is sold in minutes. If you don't like it, go elsewhere.'

Given Chinese supply chain structures, this is unlikely to be limited to Jeep. File under 'known unknowns.'

It doesn't matter if they are an integrated finisher or just a reseller.

At their size they'd be buying in bulk lots. Lets say they buy 1000 kits of T30 at a cost price of $50 each (if GB's can get $55 i'm sure Jeep can get it for $50).

So they're $50k into the T30. Slap their own sticker on it, send 3 vials to Jano for Mass, Purity, and Endo, and for $50,500 they now can sell $110k worth of T30 kits.

Hell, you can buy the gear and do your own Endo test for $20 a test to do a simple pass/fail clot test for 20EU or lower (you can make up your own fail level) at which point they can reject it from the factory. I could teach someone to do this test in 20 minutes.

That $500 saved and the re-use of batch numbers is what's killing them. They consistently liead about the batches, many many times they were asked and promised "same batch" even when the lids changed. They increased the blast radius of a bad batch by their own laziness.

If they offered a refund or even store credit, promised to do real batch numbers, and promised to endo test everything for sale, nobody would be complaining. It would just be "a bad batch" and people would move on.

 

[Mara_aa]

This is foolish thinking, maybe in Italy

It may sound foolish from a U.S. perspective, but in Italy it really isn’t. Our legal framework works differently, and in situations like the one I described, the level of protection is actually higher. And thank you for pointing out that things work differently in the U.S. I’ve learned that now.
And let’s just say that in countries like China, they don’t exactly take these matters lightly for the vendors.

 

[New2ton]

It may sound foolish from a U.S. perspective, but in Italy it really isn’t. Our legal framework works differently, and in situations like the one I described, the level of protection is actually higher. And thank you for pointing out that things work differently in the U.S. I’ve learned that now.
And let’s just say that in countries like China, they don’t exactly take these matters lightly for the vendors.

I find it sad that there are people in any country that find the response everyone received as acceptable, regardless of legal framework. The fact the there are some people that hold themselves only to a very base standard such as a law instead of a higher moral standard is quite disappointing.

 

[FRMN01]

I mean strength in numbers.... you can say take ur chances every man for themselves, but thats selfish. A team, (not saying we need to, but if WE wanted) could blackball any vendor and refuse to buy (even with the whole 40 dollar reduction sale) and advise every new member dont do it, theyre bad news.... there goes what? 30-50% of their sales. Sounds crazy, but the group can negotiate and even dictate terms....

At a minimum, it opens the door for the new guy (pretty 25 year old Asian girl) to say.... we heard you. We gotchoo. Were gonna charge an extra 20%, but every jano test includes an endotoxin test.... are they gonna ride that test and sell 3 batches as one? Absolutely, but its a start.

This is exactly what we should do. Loosing 45K possible customers will definitely be a big issue.

 

[staffn1]

Did JEEP discord get nuked?

 

[Molly JEEP]

Did JEEP discord get nuked?

Yes 🥲

 

[Molly JEEP]

🔔Official Final Solution Statement for TR30 Product

Hey everyone！🤲
First of all , we sincerely and deeply apologize to every customer who has purchased the orange caps TR30 product with utmost remorse and accountability.

Over this period, we have continuously received genuine feedback regarding the endotoxin issue of the orange caps TR30. The company has carefully reviewed and noted every comment and complaint. These reminders prompted us to take immediate action. me and Kelly promptly escalated the issue to the company,then they triggering a comprehensive internal review and profound reflection. We fully acknowledge that this product quality issue has caused concerns and inconveniences for all customers and betrayed your long-term trust and support. This constitutes a critical oversight on our part, for which we take full responsibility without any excuses.

We deeply understand your expectations for product quality and cherish the hard-earned trust you have placed in us. To fully compensate for your losses, we have conducted in-depth discussions and formally rolled out the following remedial solutions to deliver a reliable resolution for every affected customer:

❗️1. Free Replacement of Qualified New Products
All customers who purchased the orange caps TR30 are eligible for free product replacement. The newly produced batch of TR30 will undergo strict endotoxin testing. We will arrange immediate delivery only after the products pass all qualification inspections. Customers may also conduct 3rd testing on the new batch at their discretion; we will fully reimburse all testing fees if any non-conformity is identified.

❗️2. Equivalent Value Exclusive Store Credit Compensation
For customers who do not require product replacement, we will issue an exclusive store credit with the equivalent value of your purchased product. This credit can be used with no minimum spending requirement on all subsequent product purchases to offset the inconvenience caused by this incident.

Furthermore, we formally announce that the all orange caps TR30 have been stop sold.We strongly recommend that anyone currently using this product discontinue use immediately if experiencing any discomfort.

Root cause analysis confirms the core issue stems from raw material procurement, exposing critical loopholes in our quality control system. We will not evade or downplay these flaws. Moving forward, we will fully upgrade our quality management protocols, implementing rigorous monitoring mechanisms covering raw material sourcing, production processing, finished product testing, and warehouse dispatch. Additionally, in response to non-standard batch labeling in the past, we will comprehensively optimize our batch traceability system to achieve full lifecycle traceability for all product batches, ensuring complete transparency and safety for our customers.

This incident serves as a profound wake-up call for our brand. We firmly recognize that product quality is the cornerstone of our enterprise, and customer trust is our most valuable asset. This isolated oversight will never compromise our pursuit of premium quality, nor will it shake our commitment to customer accountability.

We acknowledge that a simple apology cannot fully remedy your disappointment. Nevertheless, we solemnly promise to rebuild your trust through tangible improvements, stricter quality control standards, and dedicated customer service.🙂‍↕️

We offer our heartfelt apologies once again to all affected customers. We are grateful for your candid feedback and ongoing supervision. We sincerely invite you to witness our continuous improvement. We will uphold rigorous production standards for all products and live up to your trust with consistent and reliable quality.🫡
———JEEP team

 

[Sid the SeaGull]

🔔Official Final Solution Statement for TR30 Product

Hey everyone！🤲
First of all , we sincerely and deeply apologize to every customer who has purchased the orange caps TR30 product with utmost remorse and accountability.

Over this period, we have continuously received genuine feedback regarding the endotoxin issue of the orange caps TR30. The company has carefully reviewed and noted every comment and complaint. These reminders prompted us to take immediate action. me and Kelly promptly escalated the issue to the company,then they triggering a comprehensive internal review and profound reflection. We fully acknowledge that this product quality issue has caused concerns and inconveniences for all customers and betrayed your long-term trust and support. This constitutes a critical oversight on our part, for which we take full responsibility without any excuses.

We deeply understand your expectations for product quality and cherish the hard-earned trust you have placed in us. To fully compensate for your losses, we have conducted in-depth discussions and formally rolled out the following remedial solutions to deliver a reliable resolution for every affected customer:

❗️1. Free Replacement of Qualified New Products
All customers who purchased the orange caps TR30 are eligible for free product replacement. The newly produced batch of TR30 will undergo strict endotoxin testing. We will arrange immediate delivery only after the products pass all qualification inspections. Customers may also conduct 3rd testing on the new batch at their discretion; we will fully reimburse all testing fees if any non-conformity is identified.

❗️2. Equivalent Value Exclusive Store Credit Compensation
For customers who do not require product replacement, we will issue an exclusive store credit with the equivalent value of your purchased product. This credit can be used with no minimum spending requirement on all subsequent product purchases to offset the inconvenience caused by this incident.

Furthermore, we formally announce that the all orange caps TR30 have been stop sold.We strongly recommend that anyone currently using this product discontinue use immediately if experiencing any discomfort.

Root cause analysis confirms the core issue stems from raw material procurement, exposing critical loopholes in our quality control system. We will not evade or downplay these flaws. Moving forward, we will fully upgrade our quality management protocols, implementing rigorous monitoring mechanisms covering raw material sourcing, production processing, finished product testing, and warehouse dispatch. Additionally, in response to non-standard batch labeling in the past, we will comprehensively optimize our batch traceability system to achieve full lifecycle traceability for all product batches, ensuring complete transparency and safety for our customers.

This incident serves as a profound wake-up call for our brand. We firmly recognize that product quality is the cornerstone of our enterprise, and customer trust is our most valuable asset. This isolated oversight will never compromise our pursuit of premium quality, nor will it shake our commitment to customer accountability.

We acknowledge that a simple apology cannot fully remedy your disappointment. Nevertheless, we solemnly promise to rebuild your trust through tangible improvements, stricter quality control standards, and dedicated customer service.🙂‍↕️

We offer our heartfelt apologies once again to all affected customers. We are grateful for your candid feedback and ongoing supervision. We sincerely invite you to witness our continuous improvement. We will uphold rigorous production standards for all products and live up to your trust with consistent and reliable quality.🫡
———JEEP team

Thanx Molly and Kelly, it's a step forward. Customers will judge JEEP by the actions taken over the next few months .

You can be 100% sure customers will be doubling down on testing of all JEEP products.

My view is that if you guys get ahead of the curve, and do your own testing and implement high levels of QC you may end up for the better.

 

[HereKittyKitty]

🔔Official Final Solution Statement for TR30 Product

Hey everyone！🤲
First of all , we sincerely and deeply apologize to every customer who has purchased the orange caps TR30 product with utmost remorse and accountability.

Over this period, we have continuously received genuine feedback regarding the endotoxin issue of the orange caps TR30. The company has carefully reviewed and noted every comment and complaint. These reminders prompted us to take immediate action. me and Kelly promptly escalated the issue to the company,then they triggering a comprehensive internal review and profound reflection. We fully acknowledge that this product quality issue has caused concerns and inconveniences for all customers and betrayed your long-term trust and support. This constitutes a critical oversight on our part, for which we take full responsibility without any excuses.

We deeply understand your expectations for product quality and cherish the hard-earned trust you have placed in us. To fully compensate for your losses, we have conducted in-depth discussions and formally rolled out the following remedial solutions to deliver a reliable resolution for every affected customer:

❗️1. Free Replacement of Qualified New Products
All customers who purchased the orange caps TR30 are eligible for free product replacement. The newly produced batch of TR30 will undergo strict endotoxin testing. We will arrange immediate delivery only after the products pass all qualification inspections. Customers may also conduct 3rd testing on the new batch at their discretion; we will fully reimburse all testing fees if any non-conformity is identified.

❗️2. Equivalent Value Exclusive Store Credit Compensation
For customers who do not require product replacement, we will issue an exclusive store credit with the equivalent value of your purchased product. This credit can be used with no minimum spending requirement on all subsequent product purchases to offset the inconvenience caused by this incident.

Furthermore, we formally announce that the all orange caps TR30 have been stop sold.We strongly recommend that anyone currently using this product discontinue use immediately if experiencing any discomfort.

Root cause analysis confirms the core issue stems from raw material procurement, exposing critical loopholes in our quality control system. We will not evade or downplay these flaws. Moving forward, we will fully upgrade our quality management protocols, implementing rigorous monitoring mechanisms covering raw material sourcing, production processing, finished product testing, and warehouse dispatch. Additionally, in response to non-standard batch labeling in the past, we will comprehensively optimize our batch traceability system to achieve full lifecycle traceability for all product batches, ensuring complete transparency and safety for our customers.

This incident serves as a profound wake-up call for our brand. We firmly recognize that product quality is the cornerstone of our enterprise, and customer trust is our most valuable asset. This isolated oversight will never compromise our pursuit of premium quality, nor will it shake our commitment to customer accountability.

We acknowledge that a simple apology cannot fully remedy your disappointment. Nevertheless, we solemnly promise to rebuild your trust through tangible improvements, stricter quality control standards, and dedicated customer service.🙂‍↕️

We offer our heartfelt apologies once again to all affected customers. We are grateful for your candid feedback and ongoing supervision. We sincerely invite you to witness our continuous improvement. We will uphold rigorous production standards for all products and live up to your trust with consistent and reliable quality.🫡
———JEEP team

Thank you for taking the community's feedback and addressing in a serious manner.

Jeep has the opportunity to recover. I hope it implements the proposed solutions.

 

[cat_walk]

🔔Official Final Solution Statement for TR30 Product

Hey everyone！🤲
First of all , we sincerely and deeply apologize to every customer who has purchased the orange caps TR30 product with utmost remorse and accountability.

Over this period, we have continuously received genuine feedback regarding the endotoxin issue of the orange caps TR30. The company has carefully reviewed and noted every comment and complaint. These reminders prompted us to take immediate action. me and Kelly promptly escalated the issue to the company,then they triggering a comprehensive internal review and profound reflection. We fully acknowledge that this product quality issue has caused concerns and inconveniences for all customers and betrayed your long-term trust and support. This constitutes a critical oversight on our part, for which we take full responsibility without any excuses.

We deeply understand your expectations for product quality and cherish the hard-earned trust you have placed in us. To fully compensate for your losses, we have conducted in-depth discussions and formally rolled out the following remedial solutions to deliver a reliable resolution for every affected customer:

❗️1. Free Replacement of Qualified New Products
All customers who purchased the orange caps TR30 are eligible for free product replacement. The newly produced batch of TR30 will undergo strict endotoxin testing. We will arrange immediate delivery only after the products pass all qualification inspections. Customers may also conduct 3rd testing on the new batch at their discretion; we will fully reimburse all testing fees if any non-conformity is identified.

❗️2. Equivalent Value Exclusive Store Credit Compensation
For customers who do not require product replacement, we will issue an exclusive store credit with the equivalent value of your purchased product. This credit can be used with no minimum spending requirement on all subsequent product purchases to offset the inconvenience caused by this incident.

Furthermore, we formally announce that the all orange caps TR30 have been stop sold.We strongly recommend that anyone currently using this product discontinue use immediately if experiencing any discomfort.

Root cause analysis confirms the core issue stems from raw material procurement, exposing critical loopholes in our quality control system. We will not evade or downplay these flaws. Moving forward, we will fully upgrade our quality management protocols, implementing rigorous monitoring mechanisms covering raw material sourcing, production processing, finished product testing, and warehouse dispatch. Additionally, in response to non-standard batch labeling in the past, we will comprehensively optimize our batch traceability system to achieve full lifecycle traceability for all product batches, ensuring complete transparency and safety for our customers.

This incident serves as a profound wake-up call for our brand. We firmly recognize that product quality is the cornerstone of our enterprise, and customer trust is our most valuable asset. This isolated oversight will never compromise our pursuit of premium quality, nor will it shake our commitment to customer accountability.

We acknowledge that a simple apology cannot fully remedy your disappointment. Nevertheless, we solemnly promise to rebuild your trust through tangible improvements, stricter quality control standards, and dedicated customer service.🙂‍↕️

We offer our heartfelt apologies once again to all affected customers. We are grateful for your candid feedback and ongoing supervision. We sincerely invite you to witness our continuous improvement. We will uphold rigorous production standards for all products and live up to your trust with consistent and reliable quality.🫡
———JEEP team

Thanks Molly. This is the behavior we all wanted and needed. Kudos to JEEP for listening to the community.

All the best.

 

[tubby]

🔔Official Final Solution Statement for TR30 Product

Hey everyone！🤲
First of all , we sincerely and deeply apologize to every customer who has purchased the orange caps TR30 product with utmost remorse and accountability.

Over this period, we have continuously received genuine feedback regarding the endotoxin issue of the orange caps TR30. The company has carefully reviewed and noted every comment and complaint. These reminders prompted us to take immediate action. me and Kelly promptly escalated the issue to the company,then they triggering a comprehensive internal review and profound reflection. We fully acknowledge that this product quality issue has caused concerns and inconveniences for all customers and betrayed your long-term trust and support. This constitutes a critical oversight on our part, for which we take full responsibility without any excuses.

We deeply understand your expectations for product quality and cherish the hard-earned trust you have placed in us. To fully compensate for your losses, we have conducted in-depth discussions and formally rolled out the following remedial solutions to deliver a reliable resolution for every affected customer:

❗️1. Free Replacement of Qualified New Products
All customers who purchased the orange caps TR30 are eligible for free product replacement. The newly produced batch of TR30 will undergo strict endotoxin testing. We will arrange immediate delivery only after the products pass all qualification inspections. Customers may also conduct 3rd testing on the new batch at their discretion; we will fully reimburse all testing fees if any non-conformity is identified.

❗️2. Equivalent Value Exclusive Store Credit Compensation
For customers who do not require product replacement, we will issue an exclusive store credit with the equivalent value of your purchased product. This credit can be used with no minimum spending requirement on all subsequent product purchases to offset the inconvenience caused by this incident.

Furthermore, we formally announce that the all orange caps TR30 have been stop sold.We strongly recommend that anyone currently using this product discontinue use immediately if experiencing any discomfort.

Root cause analysis confirms the core issue stems from raw material procurement, exposing critical loopholes in our quality control system. We will not evade or downplay these flaws. Moving forward, we will fully upgrade our quality management protocols, implementing rigorous monitoring mechanisms covering raw material sourcing, production processing, finished product testing, and warehouse dispatch. Additionally, in response to non-standard batch labeling in the past, we will comprehensively optimize our batch traceability system to achieve full lifecycle traceability for all product batches, ensuring complete transparency and safety for our customers.

This incident serves as a profound wake-up call for our brand. We firmly recognize that product quality is the cornerstone of our enterprise, and customer trust is our most valuable asset. This isolated oversight will never compromise our pursuit of premium quality, nor will it shake our commitment to customer accountability.

We acknowledge that a simple apology cannot fully remedy your disappointment. Nevertheless, we solemnly promise to rebuild your trust through tangible improvements, stricter quality control standards, and dedicated customer service.🙂‍↕️

We offer our heartfelt apologies once again to all affected customers. We are grateful for your candid feedback and ongoing supervision. We sincerely invite you to witness our continuous improvement. We will uphold rigorous production standards for all products and live up to your trust with consistent and reliable quality.🫡
———JEEP team

This is the right response. If implemented as described I suspect the brand will thrive. Everyone in this space is looking for a brand that holds themselves accountable and does the proper degree of proactive testing, as you've described.

 

[RetCurious]

🔔Official Final Solution Statement for TR30 Product

Hey everyone！🤲
First of all , we sincerely and deeply apologize to every customer who has purchased the orange caps TR30 product with utmost remorse and accountability.

Over this period, we have continuously received genuine feedback regarding the endotoxin issue of the orange caps TR30. The company has carefully reviewed and noted every comment and complaint. These reminders prompted us to take immediate action. me and Kelly promptly escalated the issue to the company,then they triggering a comprehensive internal review and profound reflection. We fully acknowledge that this product quality issue has caused concerns and inconveniences for all customers and betrayed your long-term trust and support. This constitutes a critical oversight on our part, for which we take full responsibility without any excuses.

We deeply understand your expectations for product quality and cherish the hard-earned trust you have placed in us. To fully compensate for your losses, we have conducted in-depth discussions and formally rolled out the following remedial solutions to deliver a reliable resolution for every affected customer:

❗️1. Free Replacement of Qualified New Products
All customers who purchased the orange caps TR30 are eligible for free product replacement. The newly produced batch of TR30 will undergo strict endotoxin testing. We will arrange immediate delivery only after the products pass all qualification inspections. Customers may also conduct 3rd testing on the new batch at their discretion; we will fully reimburse all testing fees if any non-conformity is identified.

❗️2. Equivalent Value Exclusive Store Credit Compensation
For customers who do not require product replacement, we will issue an exclusive store credit with the equivalent value of your purchased product. This credit can be used with no minimum spending requirement on all subsequent product purchases to offset the inconvenience caused by this incident.

Furthermore, we formally announce that the all orange caps TR30 have been stop sold.We strongly recommend that anyone currently using this product discontinue use immediately if experiencing any discomfort.

Root cause analysis confirms the core issue stems from raw material procurement, exposing critical loopholes in our quality control system. We will not evade or downplay these flaws. Moving forward, we will fully upgrade our quality management protocols, implementing rigorous monitoring mechanisms covering raw material sourcing, production processing, finished product testing, and warehouse dispatch. Additionally, in response to non-standard batch labeling in the past, we will comprehensively optimize our batch traceability system to achieve full lifecycle traceability for all product batches, ensuring complete transparency and safety for our customers.

This incident serves as a profound wake-up call for our brand. We firmly recognize that product quality is the cornerstone of our enterprise, and customer trust is our most valuable asset. This isolated oversight will never compromise our pursuit of premium quality, nor will it shake our commitment to customer accountability.

We acknowledge that a simple apology cannot fully remedy your disappointment. Nevertheless, we solemnly promise to rebuild your trust through tangible improvements, stricter quality control standards, and dedicated customer service.🙂‍↕️

We offer our heartfelt apologies once again to all affected customers. We are grateful for your candid feedback and ongoing supervision. We sincerely invite you to witness our continuous improvement. We will uphold rigorous production standards for all products and live up to your trust with consistent and reliable quality.🫡
———JEEP team

😲
This is big, not only will this redeem the mistake but will move the entire industry toward higher standards.
Being an industry leader is not easy but it will be profitable for both suppliers and customers.
Congratulations and thank you.

 

[FRMN01]

🔔Official Final Solution Statement for TR30 Product

Hey everyone！🤲
First of all , we sincerely and deeply apologize to every customer who has purchased the orange caps TR30 product with utmost remorse and accountability.

Over this period, we have continuously received genuine feedback regarding the endotoxin issue of the orange caps TR30. The company has carefully reviewed and noted every comment and complaint. These reminders prompted us to take immediate action. me and Kelly promptly escalated the issue to the company,then they triggering a comprehensive internal review and profound reflection. We fully acknowledge that this product quality issue has caused concerns and inconveniences for all customers and betrayed your long-term trust and support. This constitutes a critical oversight on our part, for which we take full responsibility without any excuses.

We deeply understand your expectations for product quality and cherish the hard-earned trust you have placed in us. To fully compensate for your losses, we have conducted in-depth discussions and formally rolled out the following remedial solutions to deliver a reliable resolution for every affected customer:

❗️1. Free Replacement of Qualified New Products
All customers who purchased the orange caps TR30 are eligible for free product replacement. The newly produced batch of TR30 will undergo strict endotoxin testing. We will arrange immediate delivery only after the products pass all qualification inspections. Customers may also conduct 3rd testing on the new batch at their discretion; we will fully reimburse all testing fees if any non-conformity is identified.

❗️2. Equivalent Value Exclusive Store Credit Compensation
For customers who do not require product replacement, we will issue an exclusive store credit with the equivalent value of your purchased product. This credit can be used with no minimum spending requirement on all subsequent product purchases to offset the inconvenience caused by this incident.

Furthermore, we formally announce that the all orange caps TR30 have been stop sold.We strongly recommend that anyone currently using this product discontinue use immediately if experiencing any discomfort.

Root cause analysis confirms the core issue stems from raw material procurement, exposing critical loopholes in our quality control system. We will not evade or downplay these flaws. Moving forward, we will fully upgrade our quality management protocols, implementing rigorous monitoring mechanisms covering raw material sourcing, production processing, finished product testing, and warehouse dispatch. Additionally, in response to non-standard batch labeling in the past, we will comprehensively optimize our batch traceability system to achieve full lifecycle traceability for all product batches, ensuring complete transparency and safety for our customers.

This incident serves as a profound wake-up call for our brand. We firmly recognize that product quality is the cornerstone of our enterprise, and customer trust is our most valuable asset. This isolated oversight will never compromise our pursuit of premium quality, nor will it shake our commitment to customer accountability.

We acknowledge that a simple apology cannot fully remedy your disappointment. Nevertheless, we solemnly promise to rebuild your trust through tangible improvements, stricter quality control standards, and dedicated customer service.🙂‍↕️

We offer our heartfelt apologies once again to all affected customers. We are grateful for your candid feedback and ongoing supervision. We sincerely invite you to witness our continuous improvement. We will uphold rigorous production standards for all products and live up to your trust with consistent and reliable quality.🫡
———JEEP team

I can say for sure, if this offer comes to fruition, JEEP will be on top of my preferred vendor list. Thank you.

 

[littledragon25]

🔔Official Final Solution Statement for TR30 Product

Hey everyone！🤲
First of all , we sincerely and deeply apologize to every customer who has purchased the orange caps TR30 product with utmost remorse and accountability.

Over this period, we have continuously received genuine feedback regarding the endotoxin issue of the orange caps TR30. The company has carefully reviewed and noted every comment and complaint. These reminders prompted us to take immediate action. me and Kelly promptly escalated the issue to the company,then they triggering a comprehensive internal review and profound reflection. We fully acknowledge that this product quality issue has caused concerns and inconveniences for all customers and betrayed your long-term trust and support. This constitutes a critical oversight on our part, for which we take full responsibility without any excuses.

We deeply understand your expectations for product quality and cherish the hard-earned trust you have placed in us. To fully compensate for your losses, we have conducted in-depth discussions and formally rolled out the following remedial solutions to deliver a reliable resolution for every affected customer:

❗️1. Free Replacement of Qualified New Products
All customers who purchased the orange caps TR30 are eligible for free product replacement. The newly produced batch of TR30 will undergo strict endotoxin testing. We will arrange immediate delivery only after the products pass all qualification inspections. Customers may also conduct 3rd testing on the new batch at their discretion; we will fully reimburse all testing fees if any non-conformity is identified.

❗️2. Equivalent Value Exclusive Store Credit Compensation
For customers who do not require product replacement, we will issue an exclusive store credit with the equivalent value of your purchased product. This credit can be used with no minimum spending requirement on all subsequent product purchases to offset the inconvenience caused by this incident.

Furthermore, we formally announce that the all orange caps TR30 have been stop sold.We strongly recommend that anyone currently using this product discontinue use immediately if experiencing any discomfort.

Root cause analysis confirms the core issue stems from raw material procurement, exposing critical loopholes in our quality control system. We will not evade or downplay these flaws. Moving forward, we will fully upgrade our quality management protocols, implementing rigorous monitoring mechanisms covering raw material sourcing, production processing, finished product testing, and warehouse dispatch. Additionally, in response to non-standard batch labeling in the past, we will comprehensively optimize our batch traceability system to achieve full lifecycle traceability for all product batches, ensuring complete transparency and safety for our customers.

This incident serves as a profound wake-up call for our brand. We firmly recognize that product quality is the cornerstone of our enterprise, and customer trust is our most valuable asset. This isolated oversight will never compromise our pursuit of premium quality, nor will it shake our commitment to customer accountability.

We acknowledge that a simple apology cannot fully remedy your disappointment. Nevertheless, we solemnly promise to rebuild your trust through tangible improvements, stricter quality control standards, and dedicated customer service.🙂‍↕️

We offer our heartfelt apologies once again to all affected customers. We are grateful for your candid feedback and ongoing supervision. We sincerely invite you to witness our continuous improvement. We will uphold rigorous production standards for all products and live up to your trust with consistent and reliable quality.🫡
———JEEP team

Molly I am so proud of you for listening to everything I said, taking it to your bosses, and encouraging them to do the right thing.

This shows integrity and it is such a positive step. I truly hope Jeep can rise from this.