Here’s been my experience with ERP. It’s not as much of a glowing review as those above. It’s not terrible, but it’s enough to make me shop elsewhere.
Order 2 kits of a product and specifically requested it be shipped from the US warehouse, which they had been advertising heavily. Ordered 11/15, paid 11/15. Was told I’d get a tracking number within 48 hours. Didn’t hear back, so I requested it on 11/18 and received a quick reply with the tracking number but a mention that it wouldn’t show up for a while because it hadn’t been received by the international shipping company. I was very specific about only wanting product from the US warehouse (for my own reasons), so I asked what the deal was. Linda replied that the US shipment got hung up in customs so she shipped it from China. Package arrived 11/28, but it was only 1 kit. Already tired of the back and forth, I just asked for a refund for the product I didn’t receive. They asked if they could issue a reshipment from the US warehouse with a delivery in 3-5 days, so I said sure. A single kit arrived today (12/6) and it’s got different colored caps from the first kit (and there’s no vendor COA listed for this product with these caps). I’ve asked for the matching COA and I still need to send a vial from each kit out for testing, but I don’t really trust what I’ve got.
For my first order from them, which was intentionally a small, simple test run, it wasn’t as smooth as I was hoping. Communication has been reasonable and I did eventually receive 2 kits of something, so assuming it’s the right thing, I can’t knock the customer service too much. But I’m probably not going to order from ERP again in the immediate future. Lots of suppliers out there, all with their pros and cons. I’m digging the J5 experience pretty well so far.
Pic of the kit from the US warehouse just because…