I know if may not sound like it from my quick review above, but I actually think ERP’s customer service is pretty good. Louise was responsive and I truly believe that she made a decision to ship from another location because she was honestly trying to get my shipment to me how she thought would be the fastest method. If I had gotten my whole order, it would have been the end of the discussion and I probably wouldn’t have posted my feedback to this thread. But even when I contacted her about only getting half my order, she responded quickly and dispatched the missing products. Those products DID ship from the US and arrive in ~a week.
I think there are just some growing pains that all new companies have and they’ll work through them and get it lined out. I’ll consider them again in the future. For now, I’m going to stick with some GBs and other vendors that have a pretty consistent track record. I believe ERP will be one of those proven vendors at some point, but just felt like I should provide a summary of my order on the thread that was specifically asking about it.
