Calm Logic
GLP-1 Specialist
Global marketing 101 (as taught in both the US and China): Know your customer's culture to meet their expectations. It is not the customer's responsibility to adopt to you.
The worst thing you can give any customer is uncertainty. Usually, the biggest problem with delays and especially being ignored is that it only increases the level of uncertainty.
But if you have a captive market, the first thing to go out the window is customer service, e.g. some Walmart stores never answer the phone.
The worst thing you can give any customer is uncertainty. Usually, the biggest problem with delays and especially being ignored is that it only increases the level of uncertainty.
But if you have a captive market, the first thing to go out the window is customer service, e.g. some Walmart stores never answer the phone.
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