QSC is screwing around over a $135 credit!

[violetv]

I've ordered thousands worth of product with Qsc previously without any problems but I decided to try one of their pre-order deals.

After patiently waiting for months they told me that it was "out of stock" they basically didn't produce enough. I said fine, I'll just wait longer but then was told that it won't be possible and to use the credit for another order.

Then recently they had the black Friday deal and I thought fine, I get some tirz. They confirm the order but days later when I asked for shipping confirmation they tell me that their accounting department said I was short funds.

I sent BTC payment and the amounts are all confirmed on the Blockchain.

I'm not sure what's going on with them but they really seem to be screwing around for a few bucks.

This is their message

0.0172722BTC 2024/08/27 07:08:33;

0.00182896BTC 2024/08/27 11:40:37;

0.00159174BTC 2024/08/27 15:29:52
20240826-152 and 20240826-153 paid a total of 1277USD

Only 97USD credit

Finance does not agree to keep the $135 credit

Btw, my order total was 1065 + 135 (pre-order)=1200. So shouldn't 1277-1065 be 212?

So after they screw up my preorder, 3 months later they tell me that I didn't pay enough?

They didn't care to compensate me for their mistake and now it seems that they have accounting issues which are ridiculous because you can clearly see the transaction amounts on the Blockchain.

Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9

Inspect Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9: check hash, date, and event details with Blockchair.

blockchair.com

Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0

Inspect Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0: check hash, date, and event details with Blockchair.

blockchair.com

Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573

Inspect Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573: check hash, date, and event details with Blockchair.

blockchair.com

So far they have stopped replying to me. I'm not sure what their issue is but I'm definitely switching vendors. I've tried another one and their response was superb and even if the price is maybe 5% more it's worth it for the service and response.

Edit: I did add an item to my order for 115 which is the BTC transaction for 115.

 

[noteablequotable]

I've ordered thousands worth of product with Qsc previously without any problems but I decided to try one of their pre-order deals.

After patiently waiting for months they told me that it was "out of stock" they basically didn't produce enough. I said fine, I'll just wait longer but then was told that it won't be possible and to use the credit for another order.

Then recently they had the black Friday deal and I thought fine, I get some tirz. They confirm the order but days later when I asked for shipping confirmation they tell me that their accounting department said I was short funds.

I sent BTC payment and the amounts are all confirmed on the Blockchain.

I'm not sure what's going on with them but they really seem to be screwing around for a few bucks.

This is their message







Btw, my order total was 1065 + 135 (pre-order)=1200. So shouldn't 1277-1065 be 212?

So after they screw up my preorder, 3 months later they tell me that I didn't pay enough?

They didn't care to compensate me for their mistake and now it seems that they have accounting issues which are ridiculous because you can clearly see the transaction amounts on the Blockchain.

Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9

Inspect Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9: check hash, date, and event details with Blockchair.

blockchair.com

Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0

Inspect Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0: check hash, date, and event details with Blockchair.

blockchair.com

Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573

Inspect Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573: check hash, date, and event details with Blockchair.

blockchair.com

View attachment 4132View attachment 4133View attachment 4134

So far they have stopped replying to me. I'm not sure what their issue is but I'm definitely switching vendors. I've tried another one and their response was superb and even if the price is maybe 5% more it's worth it for the service and response.

And this is why I don't like that people recommend them. They may have good prices but there have been so many issues with the way they treat people it's just not worth it. Things will probably only get worse over time because there aren't any consequences for this behavior. They've essentially stolen your money and they're not giving it back. It won't impact their business at all.

 

[glpfun]

Hopefully the visibility will motivate them to fix your specific issue, but yeah not a good look

 

[stickfigure]

Not trying to defend them on this, but it's best to pay in stablecoins, so there are no misinterpretations of the value of the balance

 

[violetv]

Not trying to defend them on this, but it's best to pay in stablecoins, so there are no misinterpretations of the value of the balance

Sure, stable coins can be better but it's another exchange...

Though they have no excuse, they fully know how BTC works and how to check the value when sent.

Here's their address

Bitcoin address 3Qj6EYBML5eC4g6UYKpE83xwWiDiPNfifW

Track Bitcoin address 3Qj6EYBML5eC4g6UYKpE83xwWiDiPNfifW: review balances, events, and history with Blockchair’s powerful explorer.

blockchair.com

They have almost 16k transactions on that one address and it's holding over 59 BTC. It's not like the just figured out how to accept Bitcoin last month.



I can't even guess what the problem is... Maybe it's just gross incompetence.

 

[Superfluous]

@Qingdao Sigma help this guy out 🙂

 

[highlowwegot]

I've ordered thousands worth of product with Qsc previously without any problems but I decided to try one of their pre-order deals.

After patiently waiting for months they told me that it was "out of stock" they basically didn't produce enough. I said fine, I'll just wait longer but then was told that it won't be possible and to use the credit for another order.

Then recently they had the black Friday deal and I thought fine, I get some tirz. They confirm the order but days later when I asked for shipping confirmation they tell me that their accounting department said I was short funds.

I sent BTC payment and the amounts are all confirmed on the Blockchain.

I'm not sure what's going on with them but they really seem to be screwing around for a few bucks.

This is their message







Btw, my order total was 1065 + 135 (pre-order)=1200. So shouldn't 1277-1065 be 212?

So after they screw up my preorder, 3 months later they tell me that I didn't pay enough?

They didn't care to compensate me for their mistake and now it seems that they have accounting issues which are ridiculous because you can clearly see the transaction amounts on the Blockchain.

Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9

Inspect Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9: check hash, date, and event details with Blockchair.

blockchair.com

Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0

Inspect Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0: check hash, date, and event details with Blockchair.

blockchair.com

Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573

Inspect Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573: check hash, date, and event details with Blockchair.

blockchair.com

View attachment 4132View attachment 4133View attachment 4134

So far they have stopped replying to me. I'm not sure what their issue is but I'm definitely switching vendors. I've tried another one and their response was superb and even if the price is maybe 5% more it's worth it for the service and response.

Edit: I did add an item to my order for 115 which is the BTC transaction for 115.

Did you send your concerns directly to Tracy's email?

 

[exploitedworkerbee]

Contact Tracy using the Tracy@sigma…. email. This kind of stuff is beyond the pay grade of the first line reps. Tracy has a track record of acting reasonably, if you paid the right about at the right time it’s hard to imagine it won’t be honored. If it isn’t, tracy will be able to articulate the situation to you in a way that the first line reps aren’t going to be able to do. You’re right that there is some gross incompetence over there with the first line reps.

 

[LaughingDuck]

I think we need to start thinking about banning this company from advertising here. I've had negative issues myself and have continued the more I move forward with them

Recently got Semax and Selank from a sale, when I asked for test results they gave me a couple but the caps where different colors. I asked about that and they said the cap colors don't matter? 🚩🚩🚩

The for a shipping on an item it's been listed as "shipping information received" since Nov 29th. According to them "it's normal and will update when it leaves costumes" but we know it means they haven't shipped anything.

Just don't know why they are consistently lying. Is that a good look and how does being a liar help you with consumers?

 

[exploitedworkerbee]

I think we need to start thinking about banning this company from advertising here. I've had negative issues myself and have continued the more I move forward with them

Recently got Semax and Selank from a sale, when I asked for test results they gave me a couple but the caps where different colors. I asked about that and they said the cap colors don't matter? 🚩🚩🚩

The for a shipping on an item it's been listed as "shipping information received" since Nov 29th. According to them "it's normal and will update when it leaves costumes" but we know it means they haven't shipped anything.

Just don't know why they are consistently lying. Is that a good look and how does being a liar help you with consumers?

They don’t keep the same cap color for every batch, and they’ll have a couple of batches of a given peptide in circulation at any given moment. There is nothing weird or shady about the cap color concern you raised, it’s totally and completely normal.

Re: the tracking thing, this is also normal. It isn’t a typical USPS shipment where the post office scans it upon receipt. Your package is put into a larger parcel, shipped across the sea, then broken apart into individual shipments once they clear customs. At that point it gets scanned. Just be patient and try not to stress, you’ll get your stuff. If you need more communication or consistent cap colors then it probably isn’t the vendor for you, the things you’re citing as “constant lying” is boilerplate process stuff that anyone who has ordered from them before is well aware of and gets discussed ad nauseam in these forums.

 

[cldfront]

It sounds like (from a business perspective) they're over their skis. Either they're growing too fast without a solid foundation or they have poor leadership.

 

[Superfluous]

I think we need to start thinking about banning this company from advertising here. I've had negative issues myself and have continued the more I move forward with them

Recently got Semax and Selank from a sale, when I asked for test results they gave me a couple but the caps where different colors. I asked about that and they said the cap colors don't matter? 🚩🚩🚩

The for a shipping on an item it's been listed as "shipping information received" since Nov 29th. According to them "it's normal and will update when it leaves costumes" but we know it means they haven't shipped anything.

Just don't know why they are consistently lying. Is that a good look and how does being a liar help you with consumers?

I had shipping information received notice from the 19th Nov that only started moving in Europe today - not sure if it's slower because of Christmas, or they're just slower (thinner margins mean corners are cut somewhere...)

But also I don't think we should ban them, just give people plenty of information to make up their own minds. When I ordered from them I had read a lot their stories on here and decided that the price difference was worth the risk, with my eyes open. I also priced in that I wasn't in a rush as I have plenty of supply. I know that if I want good customer service and speed next time I should probably use Tuk who is definitely getting more competitive (and maybe the competition from QSC helps that...)

 

[mpatterson24]

Yeah I ordered 5-amino1mq and oxytocin and a few other items. That was 7 days ago. I tried to get a tracking number for this particular order (but I got tracking numbers for my other orders) like 5 different times. I didn't hear anything until today. Then they asked if I even sent the money and send a screenshot of the hash (which I already did in the previous message). Then that wasn't good enough so I had to copy it and send it that way. Also they are out of the 5-amino1mq and oxytocin now. Like I ordered this 7 days ago when they had all my products. Very frustrating. I am hoping they make this right.

 

[highlowwegot]

I've placed a few orders with them and never had an issue. I read a lot about qsc on meso and learned from other peoples mistakes. This worked for me ymmv.
They usually have the lowest prices and the most testing.
There are a lot of sources that give you great service (responding to emails within hours, etc) but a lot of them are still charging low to mid $300 for a 30mg tirz kit.

Here are general guidelines I follow.

The cap colors do not match the reports (usually). If that is a big issue for you, then I would order from somewhere else. You should be testing what you are buying. There is currently a different vendor who may have shipped out reta instead of tirz.
Order through email.
Pay with crypto. Bank transfers take much longer for them to verify and if they have to refund you, it can take weeks.
They don't send confirmation emails of successful payments.
And they generally don't automatically send tracking numbers, you have to ask for them.
They are opposite (plus minus an hour) time zones from New York time. So there will be a lag in communications.
I don't count weekends when calculating how long a response takes especially for tracking #.
If your in the usa, the tracking number they give you usually wont show up on usps tracking site until a few days before the actual delivery. They are not "lying" about shipping.
As it was mentioned earlier, depending on what you are ordering, it is shipped different than a normal parcel/package (usually). They are not taking individual boxes to their post office for mailing. Its Russian nesting dolls shipping (usually).
Sometimes you can use the website track 17 for tracking or a similar tracking website.
If you don't get a response in 48 hours email Tracy. If he doesn't respond in 24hours, email him again.

This is what I have done and it worked out for me.

 

[highlowwegot]

Tracy just posted this...

From today

If you send an email about crypto payment confirmation and don’t receive a reply within 24 hours or you receive a stupid answer please email me about it and the assistants will be punished accordingly until all this communication problems are solved for good.

Same for tracking number if it’s ready and not sent to you in time and you waited and then requested it and you found out it was available days ago, inform me about it. Tracking will be sent to you within 24 hours from the day it’s available.

Same for marking and identification if you requested it and you haven’t got a reply within 24 hours. Email me about it.

Same for unsolved issues if they haven’t got sorted out within 48 hours.

Email for reporting communication issues and customer service unsolved issues is
Tracy@sigma…. email. edit . I am not sure about posting the full email address, so......

 

[exploitedworkerbee]

Tracy just posted this...

From today

If you send an email about crypto payment confirmation and don’t receive a reply within 24 hours or you receive a stupid answer please email me about it and the assistants will be punished accordingly until all this communication problems are solved for good.

Same for tracking number if it’s ready and not sent to you in time and you waited and then requested it and you found out it was available days ago, inform me about it. Tracking will be sent to you within 24 hours from the day it’s available.

Same for marking and identification if you requested it and you haven’t got a reply within 24 hours. Email me about it.

Same for unsolved issues if they haven’t got sorted out within 48 hours.

Email for reporting communication issues and customer service unsolved issues is
Tracy@sigma…. email. edit . I am not sure about posting the full email address, so......

You can post the email. I don’t bc I’m a mod and feel like it’ll get me accused of crossing some shillery line.

 

[Qingdao Sigma]

So if I understand it well

It's an order from august. You didn't confirm how much credit was left.

You expect me to help you based on transaction hashs sent in august.

Why don't you also post your email and name in public to make it easier to identify your email or order.

I won't waste my time trying to figure out your problem, next time pay in stable coin if you know that you will be sending shorted money and whine about it 4 months later.

Next time don't tag me in this stupid posts.

If you have an issue, there is an email for that: tracy@sigmachemical.com.cn

 

[LaughingDuck]

So if I understand it well

It's an order from august. You didn't confirm how much credit was left.

You expect me to help you based on transaction hashs sent in august.

Why don't you also post your email and name in public to make it easier to identify your email or order.

I won't waste my time trying to figure out your problem, next time pay in stable coin if you know that you will be sending shorted money and whine about it 4 months later.

Next time don't tag me in this stupid posts.

If you have an issue, there is an email for that: tracy@sigmachemical.com.cn

What a dumbass response Tracy, I hope new consumers read the way you talk to consumers and seriously don't do business with you.

You want a consumer to post his personal email on a public forum? You know how bitcoin works, why are you acting like it's not just increased value since August?

If you want stable coins, then don't accept Bitcoin and Eth. Learn to take orders and answer emails.

 

[penewbie]

I'll be honest, I think anybody who orders and gets fucked by Tracy and Co. even after knowing full well their reputation of having terrible customer service, then the customer deserved it.

 

[Qingdao Sigma]

What a dumbass response Tracy, I hope new consumers read the way you talk to consumers and seriously don't do business with you.

You want a consumer to post his personal email on a public forum? You know how bitcoin works, why are you acting like it's not just increased value since August?

If you want stable coins, then don't accept Bitcoin and Eth. Learn to take orders and answer emails.

Well since you're smartass and knows how to use bitcoin, why don't you help him check the fluctuations in his august hashs.

 

[Qingdao Sigma]

Ofc from the millions $ in that wallet, his miseable $38 is what's going to make me rich so we decided to steal it. Dumbass Duck

 

[Qingdao Sigma]

Seriously maybe I am dumb.

But did you really understood the issue he's bringing up here, call me an idiot and explain to me how you decided that he's right and we are wrong based on that incomprehensible
BS he posted, how did you made the calculations?

 

[Qingdao Sigma]

The shorted crypto transfers and fluctuations issues were time and energy consuming in the past, from today, all Bitcoin orders will be quoted in BTC currency instead of USD.

The assistants will give you the Bitcoin value with several digits and you will have to pay the exact amount required.

The payments are allowed and hash to be sent within 12 hours, if the buyer didn't have the Bitcoins ready within 12 hours, he will need to ask for an updated quotation of corresponding Bitcoin value of his order.

If he send shorted money, like less than the Bitcoin amount required, or send after more than 12 hours, and some fluctuation happened that we received less than what it should be received, the difference will be required to be paid in stable coin, and the amount won't be refundable.

If you want to avoid this restrictions of time, use stable coins like USDT or USDC.

 

[noteablequotable]

Seriously maybe I am dumb.

But did you really understood the issue he's bringing up here, call me an idiot and explain to me how you decided that he's right and we are wrong based on that incomprehensible
BS he posted, how did you made the calculations?

I think you may be referring to me, and my comments were pretty harsh. From my perspective this isn't about the credit as much as it's about the fact that QSC has had this customers money for months and there have been so many problems:

They pay and wait patiently for months, then find out after they send money that the product is gone. They were willing to continue waiting but are told that is not an option so they just have to leave the money with you.

They finally find something they want to purchase and everything seems fine. Then, right before the product ships they are told they need to pay more because the value of their credit has decreased even though price of BTC has gone up. It's just a big headache, and you've had the BTC the whole time. They still have no products.

Why not just issue a fixed credit amount in USD when this happens if you don't want to send the BTC back? That way there are no accounting issues. If you think the price of BTC will continue to go up it works in your favor.

I still think it's a headache to wait for months and not get product though.

 

[Qingdao Sigma]

I think you may be referring to me, and my comments were pretty harsh. From my perspective this isn't about the credit as much as it's about the fact that QSC has had this customers money for months and there have been so many problems:

They pay and wait patiently for months, then find out after they send money that the product is gone. They were willing to continue waiting but are told that is not an option so they just have to leave the money with you.

They finally find something they want to purchase and everything seems fine. Then, right before the product ships they are told they need to pay more because the value of their credit has decreased even though price of BTC has gone up. It's just a big headache, and you've had the BTC the whole time. They still have no products.

Why not just issue a fixed credit amount in USD when this happens if you don't want to send the BTC back? That way there are no accounting issues. If you think the price of BTC will continue to go up it works in your favor.

I still think it's a headache to wait for months and not get product though.

Our shipments to most of countries are within 2-4 weeks.

It's buyers choices when they want to keep credit for months.

When a buyer have a small credit due to out of stock item, he can ask for refund.

We give him the option of refund or credit, or change to something else.

He claimed he have left $135 credit out of his idk $1200-$1300 order value.

Which means we already delivered the rest and he choosed to keep a credit from august.

There is no orders that are supposed to wait over a month to be delivered.

Our lines and shipments are pretty fast, maybe not the fastest, but most of orders take to USA and EU and Australia about 3 weeks average for international

 

[keangkong]

The shorted crypto transfers and fluctuations issues were time and energy consuming in the past, from today, all Bitcoin orders will be quoted in BTC currency instead of USD.

The assistants will give you the Bitcoin value with several digits and you will have to pay the exact amount required.

The payments are allowed and hash to be sent within 12 hours, if the buyer didn't have the Bitcoins ready within 12 hours, he will need to ask for an updated quotation of corresponding Bitcoin value of his order.

If he send shorted money, like less than the Bitcoin amount required, or send after more than 12 hours, and some fluctuation happened that we received less than what it should be received, the difference will be required to be paid in stable coin, and the amount won't be refundable.

If you want to avoid this restrictions of time, use stable coins like USDT or USDC.

Using stable coins seems like the way to go.

 

[violetv]

Wow, I didn't need to confirm credit, your rep did that and it's not that complicated. In fact that message that I posted has your internal invoice numbers. You can look up my order there.

First, the blockchair website shows the value of the BTC sent at the transaction time. Anyone can verify that price.

Let me make this simple.

1.
August 26 order placed
1065 for inventory in US Warehouse
135 pre-order



Your rep told me to pay 1100.

Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9

Inspect Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9: check hash, date, and event details with Blockchair.

blockchair.com

2.
I added another product to my order for $115

Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0

Inspect Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0: check hash, date, and event details with Blockchair.

blockchair.com

3.
Your rep gave me the wrong total so I sent another 100.

Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573

Inspect Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573: check hash, date, and event details with Blockchair.

blockchair.com

4.

Your finance department confirmed all the payments.


5.
I was told the pre-order is out of stock. Your rep told me $135 credit, which should be obvious, nothing changed.



6.
Told that all of a sudden I don't have enough credit?


7.

My total payments are 1100+115+100=1315
Verified by your accounting department 3 months ago.

My orders received cost 1065+115= 1180

My credit is 1315-1180=135



So, I hope that's clear enough. It seems like all the other people in this forum understood my first post but maybe this will clarify things.

My issue is just trying to get my credit used and resolving your issue with the pre-order. It's not my fault that not enough was produced.

Like you said, you have millions in that address so what is the issue with just shipping my order? I've already ordered thousands worth of product before so why do I want to scam over such a small amount? This has just become a royal pain in the ass. I've tried to resolve this over Whatsapp before posting here.

 

[Qingdao Sigma]

Like everyone else, and like any business, some buyers will be complicated, more than others

Some are easy, can make 100 order a year with no issue, and some will have an issue since his first orders.

Issues on vendor ends exists, and so are on buyer ends.

the more you buy, the more orders you get, your small stastic probability will increase, that's simple maths.

A buyer will report a negative experience in 90% of cases in public and will make a postive feedback in 10% of cases. It's pretty human and normal, so you won't find people creating threads "QSC orders went great" and same for all vendors. We are not complaining about that but just stating facts that if you are seeing many issues, it's because there any maaany orders and the Bitcoin wallet can tell you an idea, so that's less than 0.1% of issues that you will see raised, but a 0.1% of thousands of orders monthly will become something that looks like frequent, while it's not.

Ordering process is easy, sometime it just requires a minimum communication and emails to get an order done. Some will make it harder.

We saw ourselves that in most of posts done in this forum the OP was the one who fucked up and not the source.

We try to do our best to provide a good service. But we aren't perfect and we are working on every recurent issue to be solved.

Let's see the history.

Purity issues, it took a while, but it's solved, you check the last tests all of them close to 99.5-99.9% purity, all overfilled.

Color of tops are now also reported many times, not because we send you the different colors, but most of buyers can't keep up with the continuous flow of new tests.

he didn't find the yellow tops tirz 30mg, and he was thinking he will get brown, because he missed the price list that had the yellow tops... not because it's untested. A promo usually ends with all the batch of 1000 kits or most sold out, lasts 3-4 days, so of course it's gonna be complicated for the buyer to keep the track on lab tests, and first thing he will do, when he receives his pack is to report: " oh qsc sent me wrong item, or untested product " and then when I come, "calm down boy, here is the jano link".

Shipping is fast for 99% of orders, it rarely takes more than 3 weeks, like any international source and it's been the cased since 3 months or more.

What happens if it takes longer, lost maybe? we reship , as simple as that, we've always made our buyers whole.

Tracking numbers, indeed, I am working on this, so that the buyers can get them faster instead of requiring them each time, I have also set a punishment system today so that the assistants should gives trackings number and codes ASAP before that the buyer request them.

I am working on every pending issue, that is unsolved, and still if we were that bad, we won't be that successful, and you know how much demand there is on our products, indeed we have a very high volume that it happens that sometime we are unable to fullfill while keeping the best customer service, but we try our best, and I've been hiring more and more personnel and training them to keep up with the demand, sometimes it takes time, but at the end, we always fix the issue.

In case there any unsolved issue, I've had a customer service email I deal with personnally : tracy@sigmachemical.com.cn

Now that we are talking , that email have only 5 emails now:

Customers can spend less time to solve their issues if they came to me instead of making a whole public posts where 80% of info is missing. People like attention.

idk what do you expect more from me to do, but I believe I am doing my best

 

[keangkong]

You want a consumer to post his personal email on a public forum? You know how bitcoin works, why are you acting like it's not just increased value since August?

If you're going to make a public post complaining about a specific problem with a vendor and the vendor wants to address it, providing that information will help the vendor locate the information. When you don't reveal your name and email yet complain, you're not offering the vendor an opportunity to cure the problem. Tracy has provided his direct email for you to use if you're having problems with an assistant. As to the suggestion that we ban a particular vendor from the forum, you're talking about the vendor who is probably the most popular of the vendors. I know SSA was banned but that was for making fake user accounts to brag about SSA products. You are free to criticize QSC, as you have done. I consider it a good thing that it's hard to get banned from this forum; you really have to work hard at it. I can spend all day criticizing the glp1forum and the moderators may make a sarcastic remark or two but that's it.

 

[Qingdao Sigma]

Wow, I didn't need to confirm credit, your rep did that and it's not that complicated. In fact that message that I posted has your internal invoice numbers. You can look up my order there.

First, the blockchair website shows the value of the BTC sent at the transaction time. Anyone can verify that price.

Let me make this simple.

1.
August 26 order placed
1065 for inventory in US Warehouse
135 pre-order

View attachment 4152

Your rep told me to pay 1100.

Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9

Inspect Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9: check hash, date, and event details with Blockchair.

blockchair.com

2.
I added another product to my order for $115

Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0

Inspect Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0: check hash, date, and event details with Blockchair.

blockchair.com

3.
Your rep gave me the wrong total so I sent another 100.

Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573

Inspect Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573: check hash, date, and event details with Blockchair.

blockchair.com

View attachment 4154

4.

Your finance department confirmed all the payments.
View attachment 4156

5.
I was told the pre-order is out of stock. Your rep told me $135 credit, which should be obvious, nothing changed.
View attachment 4157


6.
Told that all of a sudden I don't have enough credit?
View attachment 4159

7.

My total payments are 1100+115+100=1315
Verified by your accounting department 3 months ago.

My orders received cost 1065+115= 1180

My credit is 1315-1180=135



So, I hope that's clear enough. It seems like all the other people in this forum understood my first post but maybe this will clarify things.

My issue is just trying to get my credit used and resolving your issue with the pre-order. It's not my fault that not enough was produced.

Like you said, you have millions in that address so what is the issue with just shipping my order? I've already ordered thousands worth of product before so why do I want to scam over such a small amount? This has just become a royal pain in the ass. I've tried to resolve this over Whatsapp before posting here.

So based on this screenshot, first you didn't order from me, the proof is that signature, which is not any of the contact info I posted in the forum, nor any other forum or plateform, can we agree on this first?

you are using alisa email or something like that

 

[violetv]

Our shipments to most of countries are within 2-4 weeks.

It's buyers choices when they want to keep credit for months.

When a buyer have a small credit due to out of stock item, he can ask for refund.

We give him the option of refund or credit, or change to something else.

He claimed he have left $135 credit out of his idk $1200-$1300 order value.

Which means we already delivered the rest and he choosed to keep a credit from august.

There is no orders that are supposed to wait over a month to be delivered.

Our lines and shipments are pretty fast, maybe not the fastest, but most of orders take to USA and EU and Australia about 3 weeks average for international

Like I said I didn't keep credit from August, it was a pre-order which I was suppose to receive product but not enough was produced so I got screwed.

 

[violetv]

So based on this screenshot, first you didn't order from me, the proof is that signature, which is not any of the contact info I posted in the forum, nor any other forum or plateform, can we agree on this first?

you are using alisa email or something like that

I never said I ordered from you. Just from QSC.
Alisa-Qingdao Sigma Chemical • info@sigmachemical.com.cn

 

[LaughingDuck]

Well since you're smartass and knows how to use bitcoin, why don't you help him check the fluctuations in his august hashs.

How about stop accepting bitcoin if it's an issue and just use Usdt? Blaming customers isnt helping you

 

[Qingdao Sigma]

Like I said I didn't keep credit from August, it was a pre-order which I was suppose to receive product but not enough was produced so I got screwed.

View attachment 4162

My name is Tracy

Since 3 years , I've been the one and only public sales agent in all forums.
Including meso rx forum english and french, spanish foromusclo, Professional muscle forum, glp-1 forum, Discord, pepchat, telegram, peppys..

During these whole 3 years, the only contact info I posted is:

Email: sigma@sigmachemical.com.cn
Whatsapp: +86 16503300980

and for customer service: tracy@sigmachemical.com.cn

BUT you choosed to use an email and whatsapp, that was never posted by me, to place your order, it's like having your order screwed in California, in an LA walmart and going to another Walmart in Texas complaining about it.

Sorry, I can't help you, that's not my orders nor the contact info I posted. The only way to get your orders solved is to deal with thoses contacts direcly, and no one here will be able to help you.

 

[Qingdao Sigma]

How about stop accepting bitcoin if it's an issue and just use Usdt? Blaming customers isnt helping you

It's not an issue for us to use Bitcoin.

I won't stop using the most popular crypto route because one buyer can't use it properly in a way to send correct amount instead of shorted amount.

He should switch to usdt next time.

That said, I made an improvement of process and I am starting the new system of quotation from today for bitcoin, that will be based on bitcoin value instead of USD, it should help avoiding a lot of headache in the future, that said, it's a small headache that you will have with a minority, freshly newbie with bitcoin, who mainly don't take in consideration the fees and stuff like that.

 

[Qingdao Sigma]

I never said I ordered from you. Just from QSC.
Alisa-Qingdao Sigma Chemical • info@sigmachemical.com.cn

 

[Jailbreak7]

It's not an issue for us to use Bitcoin.

I won't stop using the most popular crypto route because one buyer can't use it properly in a way to send correct amount instead of shorted amount.

He should switch to usdt next time.

That said, I made an improvement of process and I am starting the new system of quotation from today for bitcoin, that will be based on bitcoin value instead of USD, it should help avoiding a lot of headache in the future, that said, it's a small headache that you will have with a minority, freshly newbie with bitcoin, who mainly don't take in consideration the fees and stuff like that.

What is the QSC policy regarding handling long-standing orders or store credits from BTC transactions.. ie if I sent 0.01BTC that was $650 at the time.. and now a few months later I'd ask for refund - do I get 0.01 back or do I get less (based on current valuation)?

 

[keangkong]

It's not an issue for us to use Bitcoin.

I won't stop using the most popular crypto route because one buyer can't use it properly in a way to send correct amount instead of shorted amount.

He should switch to usdt next time.

That said, I made an improvement of process and I am starting the new system of quotation from today for bitcoin, that will be based on bitcoin value instead of USD, it should help avoiding a lot of headache in the future, that said, it's a small headache that you will have with a minority, freshly newbie with bitcoin, who mainly don't take in consideration the fees and stuff like that.

People who don't appreciate Tracy's blunt talk may wish to use a more expensive vendor that provides more polite customer service. Many people will continue to order through Tracy because they trust him. People who haven't ordered from QSC should do a search and read the comments, both pro and con, about QSC before ordering.

 

[violetv]

My name is Tracy

Since 3 years , I've been the one and only public sales agent in all forums.
Including meso rx forum english and french, spanish foromusclo, Professional muscle forum, glp-1 forum, Discord, pepchat, telegram, peppys..

During these whole 3 years, the only contact info I posted is:

Email: sigma@sigmachemical.com.cn
Whatsapp: +86 16503300980

and for customer service: tracy@sigmachemical.com.cn

BUT you choosed to use an email and whatsapp, that was never posted by me, to place your order, it's like having your order screwed in California, in an LA walmart and going to another Walmart in Texas complaining about it.

Sorry, I can't help you, that's not my orders nor the contact info I posted. The only way to get your orders solved is to deal with thoses contacts direcly, and no one here will be able to help you.

I've ordered from over 3 years ago and used the same contact but you're saying that QSC is a different company than the one you are with?

Tell me then, how do I complain to the corporate office?

To me if one Walmart treats me like shit and no one is helping me then I'm going to assume it's a systemic problem and avoid all Walmarts. Sorry if yours is the only good one but how would I know that? It's all called Walmart.

 

[Qingdao Sigma]

What is the QSC policy regarding handling long-standing orders or store credits from BTC transactions.. ie if I sent 0.01BTC that was $650 at the time.. and now a few months later I'd ask for refund - do I get 0.01 back or do I get less (based on current valuation)?

From now on, the assistant won't tell you to send 650 USD
But they will tell you to send 0.0067497 BTC to be paid within 12 hours.

 

[keangkong]

Posting here is probably a bad way to get help with an order other than Tracy. To the best of my knowledge, Tracy is the only QSC rep who is belongs to this forum. Ideally Tracy would have given you contact information for someone higher than Alisa who could have dealt with any concerns. However QSC doesn't appear to provide that level of customer service. The good things and bad things about dealing with Tracy from QSC are abundantly reported on this forum.

 

[Qingdao Sigma]

I've ordered from over 3 years ago and used the same contact but you're saying that QSC is a different company than the one you are with?

Tell me then, how do I complain to the corporate office?

To me if one Walmart treats me like shit and no one is helping me then I'm going to assume it's a systemic problem and avoid all Walmarts. Sorry if yours is the only good one but how would I know that? It's all called Walmart.

What I say, is that the post of complaints is useless, and won't be heard, nor be associated to my service, and no one will be helping you with this, because none of them are using public plateforms.

There is no corporate office, it's either you deal with that info you're using direcly until you get a solution with them or nothing, as simple as that.

Boycotting all wallmarts that's your choice, can't help you with that. People here buy from QSC based on the contact info and posts I make, using the contact info I post.

 

[violetv]

What I say, is that the post of complaints is useless, and won't be heard, nor be associated to my service, and no one will be helping you with this, because none of them are using public plateforms.

There is no corporate office, it's either you deal with that info you're using direcly until you get a solution with them or nothing, as simple as that.

Boycotting all wallmarts that's your choice, can't help you with that. People here buy from QSC based on the contact info and posts I make, using the contact info I post.

It seems like you should change your brand if you say that those other people are not representative of your service.

If I go to Starbucks I expect to get the same treatment all the time. I'm sure other people expect the same, there is obviously other contact info out there that is not part of your operation but using the same name and even pictures. They also represent YOUR company. I'm sure I'm not the only one that found contact info that's not yours.

 

[Vicki]

so who is info @ sigmachemical.com.cn 👀

 

[nccane]

I thought alisa was tracy's predecessor, or maybe that was a different woman.

An alisa used to post on x/Facebook under the qsc name, but I haven't seen that name in 6+ months.

Interesting. Maybe qsc has multiple sales teams. Didn't realize that was the case.

 

[highlowwegot]

I never said I ordered from you. Just from QSC.
Alisa-Qingdao Sigma Chemical • info@sigmachemical.com.cn

@Qingdao Sigma
Now I am confused. Is this a different company than the one you are sales manager for?

 

[highlowwegot]

I never said I ordered from you. Just from QSC.
Alisa-Qingdao Sigma Chemical • info@sigmachemical.com.cn

Where did find this other QSC sales rep? I don't think it is posted here or on any of the other boards I visit.

 

[Qingdao Sigma]

@Qingdao Sigma
Now I am confused. Is this a different company than the one you are sales manager for?

The info I posted for ordering are:

Email: sigma@sigmachemical.com.cn
Whatsapp: +86 16503300980

If you place an order with any different contacts, and you had issues, or got scammed, that's on you.

I won't help you. So stick to the contacts I post, so that you can tag me or ask me for help when an issue is unsolved.

 

[violetv]

I thought alisa was tracy's predecessor, or maybe that was a different woman.

An alisa used to post on x/Facebook under the qsc name, but I haven't seen that name in 6+ months.

Interesting. Maybe qsc has multiple sales teams. Didn't realize that was the case.

I can understand if that's that case but if one team is hurting the brand then it would be a concern to me.

If I ran across an issue that couldn't be resolved with another team's customer I would definitely try to help and resolve the issue. I wouldn't get all defensive and blame the customer or the process that was used. I 1000% know how to use BTC and have used it since 2012 so that's not an issue.

Even then, if he tried to help me fix issue and maybe contact his manager or whatever then say in the future you can place orders with me. It would have showed very good customer service and gotten him a customer on his sales team.

As he said, what's $135 when there are millions in sales?

At this point, I'm unsure about QSC as a whole because how do I know what team I'm ordering from? How do I escalate an issue? I've been ordering for a long time so how do I know Tracy will still be the online rep next year or the year after that? That's why we trust a company and the reputation of the company, not a single person.

The time and effort it's taken me to deal with this is not worth the money that I might be saving. With things like this in the grey market I want reliability and to trust who I'm dealing with. This is where customer service is even more important as people have said, if you get screwed there's no one to address. You just have to eat the loss.

 

[violetv]

Where did find this other QSC sales rep? I don't think it is posted here or on any of the other boards I visit.

Like I said, I've ordered for years, so I don't even remember where... But it's the right domain so same company.

The info I posted for ordering are:

Email: sigma@sigmachemical.com.cn
Whatsapp: +86 16503300980

If you place an order with any different contacts, and you had issues, or got scammed, that's on you.

I won't help you. So stick to the contacts I post, so that you can tag me or ask me for help when an issue is unsolved.

Contact Us - zsznkj

Contact Us

www.sigmachemical.com.cn

Actually that email address is on the website. How are the emails from your same domain scammers?