QSC is screwing around over a $135 credit!

[violetv]

I've ordered thousands worth of product with Qsc previously without any problems but I decided to try one of their pre-order deals.

After patiently waiting for months they told me that it was "out of stock" they basically didn't produce enough. I said fine, I'll just wait longer but then was told that it won't be possible and to use the credit for another order.

Then recently they had the black Friday deal and I thought fine, I get some tirz. They confirm the order but days later when I asked for shipping confirmation they tell me that their accounting department said I was short funds.

I sent BTC payment and the amounts are all confirmed on the Blockchain.

I'm not sure what's going on with them but they really seem to be screwing around for a few bucks.

This is their message

0.0172722BTC 2024/08/27 07:08:33;

0.00182896BTC 2024/08/27 11:40:37;

0.00159174BTC 2024/08/27 15:29:52
20240826-152 and 20240826-153 paid a total of 1277USD

Only 97USD credit

Finance does not agree to keep the $135 credit

Btw, my order total was 1065 + 135 (pre-order)=1200. So shouldn't 1277-1065 be 212?

So after they screw up my preorder, 3 months later they tell me that I didn't pay enough?

They didn't care to compensate me for their mistake and now it seems that they have accounting issues which are ridiculous because you can clearly see the transaction amounts on the Blockchain.

Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9

Check out Bitcoin transaction, hash: f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9, date: Aug 26, 2024 17:32:21 UTC.

blockchair.com

Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0

Check out Bitcoin transaction, hash: cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0, date: Aug 27, 2024 03:24:12 UTC.

blockchair.com

Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573

Check out Bitcoin transaction, hash: 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573, date: Aug 27, 2024 07:12:18 UTC.

blockchair.com

So far they have stopped replying to me. I'm not sure what their issue is but I'm definitely switching vendors. I've tried another one and their response was superb and even if the price is maybe 5% more it's worth it for the service and response.

Edit: I did add an item to my order for 115 which is the BTC transaction for 115.

 

[noteablequotable]

I've ordered thousands worth of product with Qsc previously without any problems but I decided to try one of their pre-order deals.

After patiently waiting for months they told me that it was "out of stock" they basically didn't produce enough. I said fine, I'll just wait longer but then was told that it won't be possible and to use the credit for another order.

Then recently they had the black Friday deal and I thought fine, I get some tirz. They confirm the order but days later when I asked for shipping confirmation they tell me that their accounting department said I was short funds.

I sent BTC payment and the amounts are all confirmed on the Blockchain.

I'm not sure what's going on with them but they really seem to be screwing around for a few bucks.

This is their message







Btw, my order total was 1065 + 135 (pre-order)=1200. So shouldn't 1277-1065 be 212?

So after they screw up my preorder, 3 months later they tell me that I didn't pay enough?

They didn't care to compensate me for their mistake and now it seems that they have accounting issues which are ridiculous because you can clearly see the transaction amounts on the Blockchain.

Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9

Check out Bitcoin transaction, hash: f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9, date: Aug 26, 2024 17:32:21 UTC.

blockchair.com

Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0

Check out Bitcoin transaction, hash: cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0, date: Aug 27, 2024 03:24:12 UTC.

blockchair.com

Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573

Check out Bitcoin transaction, hash: 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573, date: Aug 27, 2024 07:12:18 UTC.

blockchair.com

View attachment 4132View attachment 4133View attachment 4134

So far they have stopped replying to me. I'm not sure what their issue is but I'm definitely switching vendors. I've tried another one and their response was superb and even if the price is maybe 5% more it's worth it for the service and response.

And this is why I don't like that people recommend them. They may have good prices but there have been so many issues with the way they treat people it's just not worth it. Things will probably only get worse over time because there aren't any consequences for this behavior. They've essentially stolen your money and they're not giving it back. It won't impact their business at all.

 

[glpfun]

Hopefully the visibility will motivate them to fix your specific issue, but yeah not a good look

 

[stickfigure]

Not trying to defend them on this, but it's best to pay in stablecoins, so there are no misinterpretations of the value of the balance

 

[violetv]

Not trying to defend them on this, but it's best to pay in stablecoins, so there are no misinterpretations of the value of the balance

Sure, stable coins can be better but it's another exchange...

Though they have no excuse, they fully know how BTC works and how to check the value when sent.

Here's their address

Bitcoin address 3Qj6EYBML5eC4g6UYKpE83xwWiDiPNfifW

Check out Bitcoin address 3Qj6EYBML5eC4g6UYKpE83xwWiDiPNfifW balance and its events.

blockchair.com

They have almost 16k transactions on that one address and it's holding over 59 BTC. It's not like the just figured out how to accept Bitcoin last month.



I can't even guess what the problem is... Maybe it's just gross incompetence.

 

[Superfluous]

@Qingdao Sigma help this guy out

 

[highlowwegot]

I've ordered thousands worth of product with Qsc previously without any problems but I decided to try one of their pre-order deals.

After patiently waiting for months they told me that it was "out of stock" they basically didn't produce enough. I said fine, I'll just wait longer but then was told that it won't be possible and to use the credit for another order.

Then recently they had the black Friday deal and I thought fine, I get some tirz. They confirm the order but days later when I asked for shipping confirmation they tell me that their accounting department said I was short funds.

I sent BTC payment and the amounts are all confirmed on the Blockchain.

I'm not sure what's going on with them but they really seem to be screwing around for a few bucks.

This is their message







Btw, my order total was 1065 + 135 (pre-order)=1200. So shouldn't 1277-1065 be 212?

So after they screw up my preorder, 3 months later they tell me that I didn't pay enough?

They didn't care to compensate me for their mistake and now it seems that they have accounting issues which are ridiculous because you can clearly see the transaction amounts on the Blockchain.

Bitcoin transaction f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9

Check out Bitcoin transaction, hash: f8f1b55272142ad23b81e342f982d0654ea9261024368045edca43bee54912e9, date: Aug 26, 2024 17:32:21 UTC.

blockchair.com

Bitcoin transaction cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0

Check out Bitcoin transaction, hash: cd5f192586bca02cd92d9545f7a19a348123d22bf679a4f32ccfd258790417f0, date: Aug 27, 2024 03:24:12 UTC.

blockchair.com

Bitcoin transaction 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573

Check out Bitcoin transaction, hash: 22d5f7650812a5b1bfc640059fc7a9d2bed2590008c65cbabae4d8ce489df573, date: Aug 27, 2024 07:12:18 UTC.

blockchair.com

View attachment 4132View attachment 4133View attachment 4134

So far they have stopped replying to me. I'm not sure what their issue is but I'm definitely switching vendors. I've tried another one and their response was superb and even if the price is maybe 5% more it's worth it for the service and response.

Edit: I did add an item to my order for 115 which is the BTC transaction for 115.

Did you send your concerns directly to Tracy's email?

 

[exploitedworkerbee]

Contact Tracy using the Tracy@sigma…. email. This kind of stuff is beyond the pay grade of the first line reps. Tracy has a track record of acting reasonably, if you paid the right about at the right time it’s hard to imagine it won’t be honored. If it isn’t, tracy will be able to articulate the situation to you in a way that the first line reps aren’t going to be able to do. You’re right that there is some gross incompetence over there with the first line reps.

 

[LaughingDuck]

I think we need to start thinking about banning this company from advertising here. I've had negative issues myself and have continued the more I move forward with them

Recently got Semax and Selank from a sale, when I asked for test results they gave me a couple but the caps where different colors. I asked about that and they said the cap colors don't matter?

The for a shipping on an item it's been listed as "shipping information received" since Nov 29th. According to them "it's normal and will update when it leaves costumes" but we know it means they haven't shipped anything.

Just don't know why they are consistently lying. Is that a good look and how does being a liar help you with consumers?

 

[exploitedworkerbee]

I think we need to start thinking about banning this company from advertising here. I've had negative issues myself and have continued the more I move forward with them

Recently got Semax and Selank from a sale, when I asked for test results they gave me a couple but the caps where different colors. I asked about that and they said the cap colors don't matter?

The for a shipping on an item it's been listed as "shipping information received" since Nov 29th. According to them "it's normal and will update when it leaves costumes" but we know it means they haven't shipped anything.

Just don't know why they are consistently lying. Is that a good look and how does being a liar help you with consumers?

They don’t keep the same cap color for every batch, and they’ll have a couple of batches of a given peptide in circulation at any given moment. There is nothing weird or shady about the cap color concern you raised, it’s totally and completely normal.

Re: the tracking thing, this is also normal. It isn’t a typical USPS shipment where the post office scans it upon receipt. Your package is put into a larger parcel, shipped across the sea, then broken apart into individual shipments once they clear customs. At that point it gets scanned. Just be patient and try not to stress, you’ll get your stuff. If you need more communication or consistent cap colors then it probably isn’t the vendor for you, the things you’re citing as “constant lying” is boilerplate process stuff that anyone who has ordered from them before is well aware of and gets discussed ad nauseam in these forums.

 

[cldfront]

It sounds like (from a business perspective) they're over their skis. Either they're growing too fast without a solid foundation or they have poor leadership.

 

[Superfluous]

I think we need to start thinking about banning this company from advertising here. I've had negative issues myself and have continued the more I move forward with them

Recently got Semax and Selank from a sale, when I asked for test results they gave me a couple but the caps where different colors. I asked about that and they said the cap colors don't matter?

The for a shipping on an item it's been listed as "shipping information received" since Nov 29th. According to them "it's normal and will update when it leaves costumes" but we know it means they haven't shipped anything.

Just don't know why they are consistently lying. Is that a good look and how does being a liar help you with consumers?

I had shipping information received notice from the 19th Nov that only started moving in Europe today - not sure if it's slower because of Christmas, or they're just slower (thinner margins mean corners are cut somewhere...)

But also I don't think we should ban them, just give people plenty of information to make up their own minds. When I ordered from them I had read a lot their stories on here and decided that the price difference was worth the risk, with my eyes open. I also priced in that I wasn't in a rush as I have plenty of supply. I know that if I want good customer service and speed next time I should probably use Tuk who is definitely getting more competitive (and maybe the competition from QSC helps that...)

 

[mpatterson24]

Yeah I ordered 5-amino1mq and oxytocin and a few other items. That was 7 days ago. I tried to get a tracking number for this particular order (but I got tracking numbers for my other orders) like 5 different times. I didn't hear anything until today. Then they asked if I even sent the money and send a screenshot of the hash (which I already did in the previous message). Then that wasn't good enough so I had to copy it and send it that way. Also they are out of the 5-amino1mq and oxytocin now. Like I ordered this 7 days ago when they had all my products. Very frustrating. I am hoping they make this right.

 

[highlowwegot]

I've placed a few orders with them and never had an issue. I read a lot about qsc on meso and learned from other peoples mistakes. This worked for me ymmv.
They usually have the lowest prices and the most testing.
There are a lot of sources that give you great service (responding to emails within hours, etc) but a lot of them are still charging low to mid $300 for a 30mg tirz kit.

Here are general guidelines I follow.

The cap colors do not match the reports (usually). If that is a big issue for you, then I would order from somewhere else. You should be testing what you are buying. There is currently a different vendor who may have shipped out reta instead of tirz.
Order through email.
Pay with crypto. Bank transfers take much longer for them to verify and if they have to refund you, it can take weeks.
They don't send confirmation emails of successful payments.
And they generally don't automatically send tracking numbers, you have to ask for them.
They are opposite (plus minus an hour) time zones from New York time. So there will be a lag in communications.
I don't count weekends when calculating how long a response takes especially for tracking #.
If your in the usa, the tracking number they give you usually wont show up on usps tracking site until a few days before the actual delivery. They are not "lying" about shipping.
As it was mentioned earlier, depending on what you are ordering, it is shipped different than a normal parcel/package (usually). They are not taking individual boxes to their post office for mailing. Its Russian nesting dolls shipping (usually).
Sometimes you can use the website track 17 for tracking or a similar tracking website.
If you don't get a response in 48 hours email Tracy. If he doesn't respond in 24hours, email him again.

This is what I have done and it worked out for me.

 

[highlowwegot]

Tracy just posted this...

From today

If you send an email about crypto payment confirmation and don’t receive a reply within 24 hours or you receive a stupid answer please email me about it and the assistants will be punished accordingly until all this communication problems are solved for good.

Same for tracking number if it’s ready and not sent to you in time and you waited and then requested it and you found out it was available days ago, inform me about it. Tracking will be sent to you within 24 hours from the day it’s available.

Same for marking and identification if you requested it and you haven’t got a reply within 24 hours. Email me about it.

Same for unsolved issues if they haven’t got sorted out within 48 hours.

Email for reporting communication issues and customer service unsolved issues is
Tracy@sigma…. email. edit . I am not sure about posting the full email address, so......

 

[exploitedworkerbee]

Tracy just posted this...

From today

If you send an email about crypto payment confirmation and don’t receive a reply within 24 hours or you receive a stupid answer please email me about it and the assistants will be punished accordingly until all this communication problems are solved for good.

Same for tracking number if it’s ready and not sent to you in time and you waited and then requested it and you found out it was available days ago, inform me about it. Tracking will be sent to you within 24 hours from the day it’s available.

Same for marking and identification if you requested it and you haven’t got a reply within 24 hours. Email me about it.

Same for unsolved issues if they haven’t got sorted out within 48 hours.

Email for reporting communication issues and customer service unsolved issues is
Tracy@sigma…. email. edit . I am not sure about posting the full email address, so......

You can post the email. I don’t bc I’m a mod and feel like it’ll get me accused of crossing some shillery line.

 

[Qingdao Sigma]

So if I understand it well

It's an order from august. You didn't confirm how much credit was left.

You expect me to help you based on transaction hashs sent in august.

Why don't you also post your email and name in public to make it easier to identify your email or order.

I won't waste my time trying to figure out your problem, next time pay in stable coin if you know that you will be sending shorted money and whine about it 4 months later.

Next time don't tag me in this stupid posts.

If you have an issue, there is an email for that: tracy@sigmachemical.com.cn

 

[LaughingDuck]

So if I understand it well

It's an order from august. You didn't confirm how much credit was left.

You expect me to help you based on transaction hashs sent in august.

Why don't you also post your email and name in public to make it easier to identify your email or order.

I won't waste my time trying to figure out your problem, next time pay in stable coin if you know that you will be sending shorted money and whine about it 4 months later.

Next time don't tag me in this stupid posts.

If you have an issue, there is an email for that: tracy@sigmachemical.com.cn

What a dumbass response Tracy, I hope new consumers read the way you talk to consumers and seriously don't do business with you.

You want a consumer to post his personal email on a public forum? You know how bitcoin works, why are you acting like it's not just increased value since August?

If you want stable coins, then don't accept Bitcoin and Eth. Learn to take orders and answer emails.

 

[penewbie]

I'll be honest, I think anybody who orders and gets fucked by Tracy and Co. even after knowing full well their reputation of having terrible customer service, then the customer deserved it.

 

[Qingdao Sigma]

What a dumbass response Tracy, I hope new consumers read the way you talk to consumers and seriously don't do business with you.

You want a consumer to post his personal email on a public forum? You know how bitcoin works, why are you acting like it's not just increased value since August?

If you want stable coins, then don't accept Bitcoin and Eth. Learn to take orders and answer emails.

Well since you're smartass and knows how to use bitcoin, why don't you help him check the fluctuations in his august hashs.