Good question. I asked ChatGPT. Before I get to their answer, I will address part of your question that I am able to answer: Why would you rely on a system when you have to confirm its answers? Depending on how it's being used, you might want to confirm part or all of the answer. However, even if you have to confirm all of the answer, that at least gives you an answer than you can then research to see whether it's correct.
As to your main question, not surprisingly, chatGPT had a positive answer:
People trust artificial intelligence (AI) for several reasons, and trust tends to grow as AI systems improve in reliability, transparency, and performance. Here are some key factors that contribute to people's trust in AI:
- Consistency and Objectivity: Unlike humans, AI systems don't experience emotions, fatigue, or biases in the same way, which can result in more consistent and objective decisions. For example, AI can process data and provide recommendations based on patterns it identifies without personal bias.
- Accuracy and Performance: In many domains, AI systems can outperform humans in tasks that require processing vast amounts of data, such as diagnosing diseases, predicting market trends, or automating complex calculations. People trust AI when it delivers results that are accurate and reliable.
- Automation and Efficiency: AI helps automate repetitive tasks, saving time and resources. People tend to trust AI because it can handle mundane and time-consuming tasks efficiently, allowing humans to focus on more creative or complex work.
- Improvement Over Time: Many AI systems improve with experience, using machine learning to become better over time. This ability to adapt and optimize based on data builds trust as people see AI improving and becoming more effective.
- Transparency and Accountability: As AI becomes more transparent (e.g., through explainable AI systems), people are better able to understand how decisions are made. This transparency increases trust, as users can more clearly see the reasoning behind AI-driven decisions.
- Safety and Regulation: With the growing concern around AI’s impact on society, governments and organizations are creating standards and regulations to ensure that AI systems are safe, ethical, and used responsibly. Knowing that there are frameworks in place to prevent harmful AI behavior helps build trust.
- Familiarity and Integration: Over time, AI has become increasingly integrated into daily life—through virtual assistants, recommendation systems, self-driving cars, etc. As people become more familiar with AI, they tend to trust it more, especially when it becomes a useful tool in their personal or professional lives.
Ultimately, trust in AI is a balance between its effectiveness, transparency, and the safeguards in place to ensure it’s used responsibly. However, this trust can be shaken if AI systems behave unpredictably or are used unethically, which is why continuous evaluation and improvement of AI technologies are essential.