How long before pulling fire alarm on QSC?

[Software Engineer]

First post here.

I placed a Black Friday order almost 3 weeks ago (11/25). I paid them immediately via Bitcoin. I've emailed the assistant (sigma@) 4 times for tracking and then emailed Tracy (tracy@) 1 time for tracking. Zero responses.

When should I start getting concerned? I'm okay waiting. Just would be nice if they would at least acknowledge the payment and say "we are working on your order"

 

[Vicki]

I'd ask and maybe see if tracy will respond on telagram or pepchat. I ordered their last promo on dec 1st and I got my order dec 10th for domestic. In my experience the international was just a few days more. I paid with crypto each time.

Edit: maybe someone can tag him in here. I'm not sure how to do that.

 

[YoYoFat]

First post here.

I placed a Black Friday order almost 3 weeks ago (11/25). I paid them immediately via Bitcoin. I've emailed the assistant (sigma@) 3 times for tracking and then emailed Tracy (tracy@) 2 times for tracking. Zero responses.

When should I start getting concerned? I'm okay waiting. Just would be nice if they would at least acknowledge the payment and say "we are working on your order"

Isn’t the rule with QSC that you pay and just wait, to not expect any communication until it arrives several weeks later?

That’s why I don’t use them, because that’s the expectation and not one I can handle.

 

[PopTart]

@Qingdao Sigma Can you help the OP??

 

[cooleql]

I am quite dissatisfied with the communication from QSC. I made a payment via wire transfer shortly after Thanksgiving, yet Tracy did not acknowledge the receipt of the funds. I received a tracking number on December 4th, but the materials were not shipped until December 10th. Upon checking this morning, I found that the parcel has only just departed from China.

It is imperative that they improve their communication. Tracy @Qingdao Sigma , please don't think we are bashing you but it's an opportunity for you to improve. Thanks!

 

[penewbie]

I am quite dissatisfied with the communication from QSC. I made a payment via wire transfer shortly after Thanksgiving, yet Tracy did not acknowledge the receipt of the funds. I received a tracking number on December 4th, but the materials were not shipped until December 10th. Upon checking this morning, I found that the parcel has only just departed from China.

It is imperative that they improve their communication. Tracy @Qingdao Sigma , please don't think we are bashing you but it's an opportunity for you to improve. Thanks!

You received a tracking number, unprompted?

They're already improving.

 

[cooleql]

You received a tracking number, unprompted?

They're already improving.

Haha no I got it after probing a couple of times

 

[Superchicken1]

First post here.

I placed a Black Friday order almost 3 weeks ago (11/25). I paid them immediately via Bitcoin. I've emailed the assistant (sigma@) 3 times for tracking and then emailed Tracy (tracy@) 2 times for tracking. Zero responses.

When should I start getting concerned? I'm okay waiting. Just would be nice if they would at least acknowledge the payment and say "we are working on your order"

nothing you’ve said is out of the ordinary for them. Someone tagged them here, hopefully you’ll get a response. I’ve used them a lot and wouldn’t worry just yet if this were me

 

[Superchicken1]

I am quite dissatisfied with the communication from QSC. I made a payment via wire transfer shortly after Thanksgiving, yet Tracy did not acknowledge the receipt of the funds. I received a tracking number on December 4th, but the materials were not shipped until December 10th. Upon checking this morning, I found that the parcel has only just departed from China.

It is imperative that they improve their communication. Tracy @Qingdao Sigma , please don't think we are bashing you but it's an opportunity for you to improve. Thanks!

Tracy has said they don’t acknowledge receipt of funds because it wastes time. They are supposed to be including tracking as of recent, but was still having issues. Communication isn’t their strong suit.

Int’l ship takes a bit. I’ve found it gets here quickly once it hits domestic.

 

[exploitedworkerbee]

Wait a month from payment then get noisy at the tracy@ email.

 

[GimmeABreak]

It is imperative that they improve their communication. Tracy @Qingdao Sigma , please don't think we are bashing you but it's an opportunity for you to improve. Thanks!

This actually made me laugh out loud. You get what you pay for, want a super low price, send your funds and wait.

The low-level of communications is the MO at QSC and I suspect they have received plenty of feedback from customers on this. They keep the interaction low to support high-volumes and keep low prices.

 

[Qingdao Sigma]

First post here.

I placed a Black Friday order almost 3 weeks ago (11/25). I paid them immediately via Bitcoin. I've emailed the assistant (sigma@) 3 times for tracking and then emailed Tracy (tracy@) 2 times for tracking. Zero responses.

When should I start getting concerned? I'm okay waiting. Just would be nice if they would at least acknowledge the payment and say "we are working on your order"

If your order is delayed due to an item out of stock, you can ask them to get it shipped without it, and get a refund on that one, or credit.

If your order is part of preorders, the buyers knows what means preorders.

In the BF many buyers received their orders, and some had more delays than expected.

There is a customer service email for unsolved issues, when there is a communication problem : tracy@sigmachemical.com.cn

 

[Qingdao Sigma]

Isn’t the rule with QSC that you pay and just wait, to not expect any communication until it arrives several weeks later?

That’s why I don’t use them, because that’s the expectation and not one I can handle.

Not really, you can always ask for tracking number or payment confirmation, not just wait, and you get an answer about that.

 

[Qingdao Sigma]

@Qingdao Sigma Can you help the OP??

I can't unless he posts his name in the forum.

With posts like this you can't expect the vendor to know you nor your order. Maybe he just want to share his feelings and get some support by hearing others experiences.

 

[Qingdao Sigma]

At the end everyone gets their orders, sooner or later.

When there is some delivery/communication problems, you can reach the customer service email for that, no one can help you in the forum.

 

[Luluxoxo]

They take a while but, you’ll get it

 

[Software Engineer]

At the end everyone gets their orders, sooner or later.

When there is some delivery/communication problems, you can reach the customer service email for that, no one can help you in the forum.

Thanks. I'll continue waiting.

 

[scarywood75]

What exactly does QSC puts in the vials for you guys to continue buying even with this type of customer service?

It feels like drug addicts that always go back to the same dealer because it's cut with fent or some shit and people are addicted to it

 

[scarywood75]

I can't unless he posts his name in the forum.

With posts like this you can't expect the vendor to know you nor your order. Maybe he just want to share his feelings and get some support by hearing others experiences.

I mean, just a suggestion, but reply to your emails maybe? It seems like OP emailed you and your team a couple of times already. If you don't reply to emails, stop asking people to send these by email?

 

[normal]

At the end everyone gets their orders, sooner or later.

When there is some delivery/communication problems, you can reach the customer service email for that, no one can help you in the forum.

whats the price on the lipoc+? didnt see it on the post/telegram