How long before pulling fire alarm on QSC?

Software Engineer

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First post here.

I placed a Black Friday order almost 3 weeks ago (11/25). I paid them immediately via Bitcoin. I've emailed the assistant (sigma@) 4 times for tracking and then emailed Tracy (tracy@) 1 time for tracking. Zero responses.

When should I start getting concerned? I'm okay waiting. Just would be nice if they would at least acknowledge the payment and say "we are working on your order"
 
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I'd ask and maybe see if tracy will respond on telagram or pepchat. I ordered their last promo on dec 1st and I got my order dec 10th for domestic. In my experience the international was just a few days more. I paid with crypto each time.

Edit: maybe someone can tag him in here. I'm not sure how to do that.
 
Software Engineer said:
First post here.

I placed a Black Friday order almost 3 weeks ago (11/25). I paid them immediately via Bitcoin. I've emailed the assistant (sigma@) 3 times for tracking and then emailed Tracy (tracy@) 2 times for tracking. Zero responses.

When should I start getting concerned? I'm okay waiting. Just would be nice if they would at least acknowledge the payment and say "we are working on your order"
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Isn’t the rule with QSC that you pay and just wait, to not expect any communication until it arrives several weeks later?

That’s why I don’t use them, because that’s the expectation and not one I can handle.
 
I am quite dissatisfied with the communication from QSC. I made a payment via wire transfer shortly after Thanksgiving, yet Tracy did not acknowledge the receipt of the funds. I received a tracking number on December 4th, but the materials were not shipped until December 10th. Upon checking this morning, I found that the parcel has only just departed from China.

It is imperative that they improve their communication. Tracy @Qingdao Sigma , please don't think we are bashing you but it's an opportunity for you to improve. Thanks!
 
cooleql said:
I am quite dissatisfied with the communication from QSC. I made a payment via wire transfer shortly after Thanksgiving, yet Tracy did not acknowledge the receipt of the funds. I received a tracking number on December 4th, but the materials were not shipped until December 10th. Upon checking this morning, I found that the parcel has only just departed from China.

It is imperative that they improve their communication. Tracy @Qingdao Sigma , please don't think we are bashing you but it's an opportunity for you to improve. Thanks!
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You received a tracking number, unprompted?

They're already improving. 🤣
 
Software Engineer said:
First post here.

I placed a Black Friday order almost 3 weeks ago (11/25). I paid them immediately via Bitcoin. I've emailed the assistant (sigma@) 3 times for tracking and then emailed Tracy (tracy@) 2 times for tracking. Zero responses.

When should I start getting concerned? I'm okay waiting. Just would be nice if they would at least acknowledge the payment and say "we are working on your order"
Click to expand...
nothing you’ve said is out of the ordinary for them. Someone tagged them here, hopefully you’ll get a response. I’ve used them a lot and wouldn’t worry just yet if this were me
 
cooleql said:
I am quite dissatisfied with the communication from QSC. I made a payment via wire transfer shortly after Thanksgiving, yet Tracy did not acknowledge the receipt of the funds. I received a tracking number on December 4th, but the materials were not shipped until December 10th. Upon checking this morning, I found that the parcel has only just departed from China.

It is imperative that they improve their communication. Tracy @Qingdao Sigma , please don't think we are bashing you but it's an opportunity for you to improve. Thanks!
Click to expand...
Tracy has said they don’t acknowledge receipt of funds because it wastes time. They are supposed to be including tracking as of recent, but was still having issues. Communication isn’t their strong suit.

Int’l ship takes a bit. I’ve found it gets here quickly once it hits domestic.
 
cooleql said:
It is imperative that they improve their communication. Tracy @Qingdao Sigma , please don't think we are bashing you but it's an opportunity for you to improve. Thanks!
Click to expand...
This actually made me laugh out loud. You get what you pay for, want a super low price, send your funds and wait.

The low-level of communications is the MO at QSC and I suspect they have received plenty of feedback from customers on this. They keep the interaction low to support high-volumes and keep low prices.
 
Software Engineer said:
First post here.

I placed a Black Friday order almost 3 weeks ago (11/25). I paid them immediately via Bitcoin. I've emailed the assistant (sigma@) 3 times for tracking and then emailed Tracy (tracy@) 2 times for tracking. Zero responses.

When should I start getting concerned? I'm okay waiting. Just would be nice if they would at least acknowledge the payment and say "we are working on your order"
Click to expand...
If your order is delayed due to an item out of stock, you can ask them to get it shipped without it, and get a refund on that one, or credit.

If your order is part of preorders, the buyers knows what means preorders.

In the BF many buyers received their orders, and some had more delays than expected.

There is a customer service email for unsolved issues, when there is a communication problem : tracy@sigmachemical.com.cn
 
YoYoFat said:
Isn’t the rule with QSC that you pay and just wait, to not expect any communication until it arrives several weeks later?

That’s why I don’t use them, because that’s the expectation and not one I can handle.
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Not really, you can always ask for tracking number or payment confirmation, not just wait, and you get an answer about that.
 
Qingdao Sigma said:
I can't unless he posts his name in the forum.

With posts like this you can't expect the vendor to know you nor your order. Maybe he just want to share his feelings and get some support by hearing others experiences.
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I mean, just a suggestion, but reply to your emails maybe? It seems like OP emailed you and your team a couple of times already. If you don't reply to emails, stop asking people to send these by email?
 
Qingdao Sigma said:
At the end everyone gets their orders, sooner or later.

When there is some delivery/communication problems, you can reach the customer service email for that, no one can help you in the forum.
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whats the price on the lipoc+? didnt see it on the post/telegram
 
The rule of thumb is usually 3 to 6 weeks wait until it is at your door. This isn't amazon where they start processing your order as soon as they get the money.

I've had some poor communication from qsc in the past. Like for example I ordered 2 kits of some stuff and they split the order but didn't tell me so I thought what I didn't get everything and then a week later the rest came. In the end, you will get your stuff, unless there is some other issue going on like postal service issues.
 
Software Engineer said:
Thanks. I'll continue waiting.
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FYI I paid for Nov Promo no4 on 11/7, waited a full month to ask "Bella" for tracking and it's still in the "label created" stage. I think this means someone in the US prints a sticker with no package to put it on (it's still in transit from CN). I have a USPS account and a thermal printer at home and can generate tracking numbers and labels in less time than it took to write this reply.

I'll continue to wait and eat the contents of my freezer to make room 🙄

ETA - I've got a freezer full so no hurry. I just sent a shipping inquiry (after a month) when people were reporting my promo sold out and buyers were offered alternatives (like a 30mg kit).
 
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scarywood75 said:
What exactly does QSC puts in the vials for you guys to continue buying even with this type of customer service?

It feels like drug addicts that always go back to the same dealer because it's cut with fent or some shit and people are addicted to it
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The customer service level isn’t relevant if you have it in you to place an order and then do something more interesting than obsess over tracking. When I’ve had legit problems with them they’ve worked w me to solve them. The trick is you don’t know if you have a legit problem for a few weeks at least, but everyone freaks out right away. And what they won’t do it gently caress your forehead and whisper in your ear about how everything will be okay, just hang in there champ your meds are in customs.

It’s really not complicated
 
exploitedworkerbee said:
The customer service level isn’t relevant if you have it in you to place an order and then do something more interesting than obsess over tracking. When I’ve had legit problems with them they’ve worked w me to solve them. The trick is you don’t know if you have a legit problem for a few weeks at least, but everyone freaks out right away. And what they won’t do it gently caress your forehead and whisper in your ear about how everything will be okay, just hang in there champ your meds are in customs.

It’s really not complicated
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We all have different standards and priorities I guess, for me customer service is more important
 
scarywood75 said:
We all have different standards and priorities I guess, for me customer service is more important
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Indeed. On the “price-quality-customer service, pick two” triad I am all about price-quality (we can debate what quality means of course, to me it’s getting what you’re told you’ll get within an acceptable and predictable fill/purity range). Sounds like you are more quality-customer service, and if that’s the case, qsc definitely isn’t the right choice
 
exploitedworkerbee said:
Indeed. On the “price-quality-customer service, pick two” triad I am all about price-quality (we can debate what quality means of course, to me it’s getting what you’re told you’ll get within an acceptable and predictable fill/purity range). Sounds like you are more quality-customer service, and if that’s the case, qsc definitely isn’t the right choice
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Spot on
 
scarywood75 said:
What exactly does QSC puts in the vials for you guys to continue buying even with this type of customer service?

It feels like drug addicts that always go back to the same dealer because it's cut with fent or some shit and people are addicted to it
Click to expand...
If I'm in no rush and confident the package will arrive eventually, there's a few of advantages to QSC.

One, the pricing is quite competitive. Two, the network effects mean a large amount of their product is getting 3P tested. Three, they've existed for a lot longer than a lot of these vendors and all major complaints (at least with orders placed through Tracy) seem to get resolved.

ASC was my first vendor when purchasing from China, and I placed a second order with them as well, but my third was with QSC. I've gotten all my peptides in a reasonable amount of time for each order, and will use both vendors again.
 
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