noteablequotable
Research Enthusiast
I just think, from what I've witnessed on several platforms, he's a generally decent person who is being unfairly criticized...I don't think he's out here to hurt people, which seems to be the implication.
I don't happen to think he's out to hurt anyone either. In fact, I've encountered very few people in this space who I would say are intentionally malicious. Most of the controversy in this community is due to lack of professionalism, inadequate risk controls, low emotional intelligence, or carelessness. That doesn't mean those mistakes (if you want to call them that) aren't important. They often are, and we then have to come to a decision about whether or not we think someone is likely to repeat their mistakes and if that risk is something you can live with.
I had to make a similar decision about Nexaph right when I joined the forum, and after thoroughly interrogating Cain I decided that he seemed to have a clear understanding of his errors and was capable of avoiding similar issues in the future, in spite of warnings from folks like @exploitedworkerbee. I was wrong about that, and while it didn't blow up in my face, things didn't turn out well for others. When I questioned Cain about this most recent incident it was clear that he didn't have a sense of what he'd done wrong. I am no longer a customer, and it's not because I received bad product or I think he's an evil person, it's because I no longer trust his judgement.
I chimed in here because I think these accusations are unfair. They fucked up on an email, owned it right away, apologized, and changed their system so it won't happen again. Really what more can you ask, other than to go back in time and have it not happen at all?
It would be nice to no which specific changes he intends to make but that's not my Hill to die on. When stuff like this happens you will always lose some of your customers and there's really nothing to be done about it.
I still don't really understand why PT gets all the hate and Tisch gets none. Tisch is the one who agreed to the arrangement. Tisch is the one who allowed the monopoly to occur - they could have said no, but they didn't, and they were under no duress when they did so. Those aren't even the only 4mm filters available - for someone trying to maliciously corner the market, he picked a remarkably tiny corner.
Without rambling on more, PT gets hate because his communication around the issue was bad: the way he initially framed the decision to ask for an exclusivity agreement, his lack of disclosure about the agreement when promoting the product, and the way he spoke to upset community members. It was one of the rare instances I've seen where someone created 100% of their own problems.