I thought the user was trying to obtain the credit back or the item for the actual cost of said item at the time of purchase, which is irrelevant to the payment type then. Which seems very reasonable and fair. So I'm not sure why anyone is defending QSC(Alisa).is that what this is about?
The only part I'd say is OP did use another rep so its not really a Tracy problem at all. Makes you wonder if all the QSC problems now are with Alisa and not actually Tracy though