Like I said I didn't keep credit from August, it was a pre-order which I was suppose to receive product but not enough was produced so I got screwed.
QSC is screwing around over a $135 credit!
- Thread starter violetv
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Like I said I didn't keep credit from August, it was a pre-order which I was suppose to receive product but not enough was produced so I got screwed.
I never said I ordered from you. Just from QSC.
Alisa-Qingdao Sigma Chemical • info@sigmachemical.com.cn
LaughingDuck
GLP-1 Novice
How about stop accepting bitcoin if it's an issue and just use Usdt? Blaming customers isnt helping you
My name is Tracy
Since 3 years , I've been the one and only public sales agent in all forums.
Including meso rx forum english and french, spanish foromusclo, Professional muscle forum, glp-1 forum, Discord, pepchat, telegram, peppys..
During these whole 3 years, the only contact info I posted is:
Email: sigma@sigmachemical.com.cn
Whatsapp: +86 16503300980
and for customer service: tracy@sigmachemical.com.cn
BUT you choosed to use an email and whatsapp, that was never posted by me, to place your order, it's like having your order screwed in California, in an LA walmart and going to another Walmart in Texas complaining about it.
Sorry, I can't help you, that's not my orders nor the contact info I posted. The only way to get your orders solved is to deal with thoses contacts direcly, and no one here will be able to help you.
It's not an issue for us to use Bitcoin.
I won't stop using the most popular crypto route because one buyer can't use it properly in a way to send correct amount instead of shorted amount.
He should switch to usdt next time.
That said, I made an improvement of process and I am starting the new system of quotation from today for bitcoin, that will be based on bitcoin value instead of USD, it should help avoiding a lot of headache in the future, that said, it's a small headache that you will have with a minority, freshly newbie with bitcoin, who mainly don't take in consideration the fees and stuff like that.
Jailbreak7
GLP-1 Member
What is the QSC policy regarding handling long-standing orders or store credits from BTC transactions.. ie if I sent 0.01BTC that was $650 at the time.. and now a few months later I'd ask for refund - do I get 0.01 back or do I get less (based on current valuation)?
keangkong
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People who don't appreciate Tracy's blunt talk may wish to use a more expensive vendor that provides more polite customer service. Many people will continue to order through Tracy because they trust him. People who haven't ordered from QSC should do a search and read the comments, both pro and con, about QSC before ordering.
I've ordered from over 3 years ago and used the same contact but you're saying that QSC is a different company than the one you are with?
Tell me then, how do I complain to the corporate office?
To me if one Walmart treats me like shit and no one is helping me then I'm going to assume it's a systemic problem and avoid all Walmarts. Sorry if yours is the only good one but how would I know that? It's all called Walmart.
From now on, the assistant won't tell you to send 650 USD
But they will tell you to send 0.0067497 BTC to be paid within 12 hours.
keangkong
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Posting here is probably a bad way to get help with an order other than Tracy. To the best of my knowledge, Tracy is the only QSC rep who is belongs to this forum. Ideally Tracy would have given you contact information for someone higher than Alisa who could have dealt with any concerns. However QSC doesn't appear to provide that level of customer service. The good things and bad things about dealing with Tracy from QSC are abundantly reported on this forum.
What I say, is that the post of complaints is useless, and won't be heard, nor be associated to my service, and no one will be helping you with this, because none of them are using public plateforms.
There is no corporate office, it's either you deal with that info you're using direcly until you get a solution with them or nothing, as simple as that.
Boycotting all wallmarts that's your choice, can't help you with that. People here buy from QSC based on the contact info and posts I make, using the contact info I post.
It seems like you should change your brand if you say that those other people are not representative of your service.
If I go to Starbucks I expect to get the same treatment all the time. I'm sure other people expect the same, there is obviously other contact info out there that is not part of your operation but using the same name and even pictures. They also represent YOUR company. I'm sure I'm not the only one that found contact info that's not yours.
I thought alisa was tracy's predecessor, or maybe that was a different woman.
An alisa used to post on x/Facebook under the qsc name, but I haven't seen that name in 6+ months.
Interesting. Maybe qsc has multiple sales teams. Didn't realize that was the case.
An alisa used to post on x/Facebook under the qsc name, but I haven't seen that name in 6+ months.
Interesting. Maybe qsc has multiple sales teams. Didn't realize that was the case.
highlowwegot
Recently Joined
@Qingdao Sigma
Now I am confused. Is this a different company than the one you are sales manager for?
highlowwegot
Recently Joined
Where did find this other QSC sales rep? I don't think it is posted here or on any of the other boards I visit.
The info I posted for ordering are:
Email: sigma@sigmachemical.com.cn
Whatsapp: +86 16503300980
If you place an order with any different contacts, and you had issues, or got scammed, that's on you.
I won't help you. So stick to the contacts I post, so that you can tag me or ask me for help when an issue is unsolved.
I can understand if that's that case but if one team is hurting the brand then it would be a concern to me.
If I ran across an issue that couldn't be resolved with another team's customer I would definitely try to help and resolve the issue. I wouldn't get all defensive and blame the customer or the process that was used. I 1000% know how to use BTC and have used it since 2012 so that's not an issue.
Even then, if he tried to help me fix issue and maybe contact his manager or whatever then say in the future you can place orders with me. It would have showed very good customer service and gotten him a customer on his sales team.
As he said, what's $135 when there are millions in sales?
At this point, I'm unsure about QSC as a whole because how do I know what team I'm ordering from? How do I escalate an issue? I've been ordering for a long time so how do I know Tracy will still be the online rep next year or the year after that? That's why we trust a company and the reputation of the company, not a single person.
The time and effort it's taken me to deal with this is not worth the money that I might be saving. With things like this in the grey market I want reliability and to trust who I'm dealing with. This is where customer service is even more important as people have said, if you get screwed there's no one to address. You just have to eat the loss.
Like I said, I've ordered for years, so I don't even remember where... But it's the right domain so same company.
Actually that email address is on the website. How are the emails from your same domain scammers?
I didn't think he does, just that he has a boss too... And usually that boss is also the other team's boss.
highlowwegot
Recently Joined
I did not understand Tracy's Walmart explanation, but I do now. I don't know how their business is setup but I'm gonna call them "franchisees". You ordered from Alisa, which apparently is a different "franchise". Someone here tagged Tracy. And to be honest, I thought QSC = Tracy. He may not own the company but he is the general/sales manger. Apparently, QSC does not = Tracy. He does not have anything to do with Alisia or what ever the other name was.
But to your original point, If you sent them $135 (or had a credit left over of $135) it shouldn't matter what the bitcoin is today. Especially if the preorder is out of stock and they cannot fulfill the order.
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I didn't say they are scammers.Like I said, I've ordered for years, so I don't even remember where... But it's the right domain so same company.
Actually that email address is on the website. How are the emails from your same domain scammers?
I said there are a lot of emails circulating, everywhere including reddits, some people can get scammed from some proton mails they claim they are QSC, some chinese are using names close to QSC as well, and some QSC other sales can also sell, under different emails.
I won't be responsible, nor help anyone who purchase from another email or whatsapp, either it belongs to same domain or not.
I have stated this in meso years ago, some have learnt the hard way, so stick to contacts I post, and you'll be fine.
noteablequotable
GLP-1 Specialist
Same. This is also what I thought. I wonder how many issues with QSC are actually issues with someone other than Tracy...
@Qingdao Sigma, do all reps have the same policy on refunds or is it different for each person? Will Alisa also have to follow your new Bitcoin payment policy?
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Isn’t Alisa the one who sent a bunch of 4mg reta as 10mg back when reta was a brand new thing?
I think we need to talk about banning you. Simmer down why don’t cha?
LaughingDuck
GLP-1 Novice
Being critical about a bad vendor now upsets the kids on here.
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Why? They have a legitimate issue. Other users need to see this. If users want to play Russian roulette to save a few dollars dealing with QSC that's fine. But the potential headache for dealing with an asshat is not worth it imo. If QSC has multiple reps they should all behave the same. This could have been a non-issue but it escalated. Tracy isn't interested in resolving this in an amicable fashion and that should be the take away.
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