QSC is screwing around over a $135 credit!

[keangkong]

Posting here is probably a bad way to get help with an order other than Tracy. To the best of my knowledge, Tracy is the only QSC rep who is belongs to this forum. Ideally Tracy would have given you contact information for someone higher than Alisa who could have dealt with any concerns. However QSC doesn't appear to provide that level of customer service. The good things and bad things about dealing with Tracy from QSC are abundantly reported on this forum.

 

[Qingdao Sigma]

I've ordered from over 3 years ago and used the same contact but you're saying that QSC is a different company than the one you are with?

Tell me then, how do I complain to the corporate office?

To me if one Walmart treats me like shit and no one is helping me then I'm going to assume it's a systemic problem and avoid all Walmarts. Sorry if yours is the only good one but how would I know that? It's all called Walmart.

What I say, is that the post of complaints is useless, and won't be heard, nor be associated to my service, and no one will be helping you with this, because none of them are using public plateforms.

There is no corporate office, it's either you deal with that info you're using direcly until you get a solution with them or nothing, as simple as that.

Boycotting all wallmarts that's your choice, can't help you with that. People here buy from QSC based on the contact info and posts I make, using the contact info I post.

 

[violetv]

What I say, is that the post of complaints is useless, and won't be heard, nor be associated to my service, and no one will be helping you with this, because none of them are using public plateforms.

There is no corporate office, it's either you deal with that info you're using direcly until you get a solution with them or nothing, as simple as that.

Boycotting all wallmarts that's your choice, can't help you with that. People here buy from QSC based on the contact info and posts I make, using the contact info I post.

It seems like you should change your brand if you say that those other people are not representative of your service.

If I go to Starbucks I expect to get the same treatment all the time. I'm sure other people expect the same, there is obviously other contact info out there that is not part of your operation but using the same name and even pictures. They also represent YOUR company. I'm sure I'm not the only one that found contact info that's not yours.

 

[Vicki]

so who is info @ sigmachemical.com.cn

 

[nccane]

I thought alisa was tracy's predecessor, or maybe that was a different woman.

An alisa used to post on x/Facebook under the qsc name, but I haven't seen that name in 6+ months.

Interesting. Maybe qsc has multiple sales teams. Didn't realize that was the case.

 

[highlowwegot]

I never said I ordered from you. Just from QSC.
Alisa-Qingdao Sigma Chemical • info@sigmachemical.com.cn

@Qingdao Sigma
Now I am confused. Is this a different company than the one you are sales manager for?

 

[highlowwegot]

I never said I ordered from you. Just from QSC.
Alisa-Qingdao Sigma Chemical • info@sigmachemical.com.cn

Where did find this other QSC sales rep? I don't think it is posted here or on any of the other boards I visit.

 

[Qingdao Sigma]

@Qingdao Sigma
Now I am confused. Is this a different company than the one you are sales manager for?

The info I posted for ordering are:

Email: sigma@sigmachemical.com.cn
Whatsapp: +86 16503300980

If you place an order with any different contacts, and you had issues, or got scammed, that's on you.

I won't help you. So stick to the contacts I post, so that you can tag me or ask me for help when an issue is unsolved.

 

[violetv]

I thought alisa was tracy's predecessor, or maybe that was a different woman.

An alisa used to post on x/Facebook under the qsc name, but I haven't seen that name in 6+ months.

Interesting. Maybe qsc has multiple sales teams. Didn't realize that was the case.

I can understand if that's that case but if one team is hurting the brand then it would be a concern to me.

If I ran across an issue that couldn't be resolved with another team's customer I would definitely try to help and resolve the issue. I wouldn't get all defensive and blame the customer or the process that was used. I 1000% know how to use BTC and have used it since 2012 so that's not an issue.

Even then, if he tried to help me fix issue and maybe contact his manager or whatever then say in the future you can place orders with me. It would have showed very good customer service and gotten him a customer on his sales team.

As he said, what's $135 when there are millions in sales?

At this point, I'm unsure about QSC as a whole because how do I know what team I'm ordering from? How do I escalate an issue? I've been ordering for a long time so how do I know Tracy will still be the online rep next year or the year after that? That's why we trust a company and the reputation of the company, not a single person.

The time and effort it's taken me to deal with this is not worth the money that I might be saving. With things like this in the grey market I want reliability and to trust who I'm dealing with. This is where customer service is even more important as people have said, if you get screwed there's no one to address. You just have to eat the loss.

 

[violetv]

Where did find this other QSC sales rep? I don't think it is posted here or on any of the other boards I visit.

Like I said, I've ordered for years, so I don't even remember where... But it's the right domain so same company.

The info I posted for ordering are:

Email: sigma@sigmachemical.com.cn
Whatsapp: +86 16503300980

If you place an order with any different contacts, and you had issues, or got scammed, that's on you.

I won't help you. So stick to the contacts I post, so that you can tag me or ask me for help when an issue is unsolved.

https://www.sigmachemical.com.cn/information-contact

Actually that email address is on the website. How are the emails from your same domain scammers?

 

[Vicki]

I guess it sounds like Tracy doesn't own QSC, he just works there. So if there's an issue with another rep then you have to contact their boss somehow. Not sure who that is though lol

 

[violetv]

I guess it sounds like Tracy doesn't own QSC, he just works there. So if there's an issue with another rep then you have to contact their boss somehow. Not sure who that is though lol

I didn't think he does, just that he has a boss too... And usually that boss is also the other team's boss.

 

[highlowwegot]

I can understand if that's that case but if one team is hurting the brand then it would be a concern to me.

If I ran across an issue that couldn't be resolved with another team's customer I would definitely try to help and resolve the issue. I wouldn't get all defensive and blame the customer or the process that was used. I 1000% know how to use BTC and have used it since 2012 so that's not an issue.

Even then, if he tried to help me fix issue and maybe contact his manager or whatever then say in the future you can place orders with me. It would have showed very good customer service and gotten him a customer on his sales team.

As he said, what's $135 when there are millions in sales?

At this point, I'm unsure about QSC as a whole because how do I know what team I'm ordering from? How do I escalate an issue? I've been ordering for a long time so how do I know Tracy will still be the online rep next year or the year after that? That's why we trust a company and the reputation of the company, not a single person.

The time and effort it's taken me to deal with this is not worth the money that I might be saving. With things like this in the grey market I want reliability and to trust who I'm dealing with. This is where customer service is even more important as people have said, if you get screwed there's no one to address. You just have to eat the loss.

I did not understand Tracy's Walmart explanation, but I do now. I don't know how their business is setup but I'm gonna call them "franchisees". You ordered from Alisa, which apparently is a different "franchise". Someone here tagged Tracy. And to be honest, I thought QSC = Tracy. He may not own the company but he is the general/sales manger. Apparently, QSC does not = Tracy. He does not have anything to do with Alisia or what ever the other name was.

But to your original point, If you sent them $135 (or had a credit left over of $135) it shouldn't matter what the bitcoin is today. Especially if the preorder is out of stock and they cannot fulfill the order.

 

[Qingdao Sigma]

Like I said, I've ordered for years, so I don't even remember where... But it's the right domain so same company.

https://www.sigmachemical.com.cn/information-contact

Actually that email address is on the website. How are the emails from your same domain scammers?

I didn't say they are scammers.

I said there are a lot of emails circulating, everywhere including reddits, some people can get scammed from some proton mails they claim they are QSC, some chinese are using names close to QSC as well, and some QSC other sales can also sell, under different emails.

I won't be responsible, nor help anyone who purchase from another email or whatsapp, either it belongs to same domain or not.

I have stated this in meso years ago, some have learnt the hard way, so stick to contacts I post, and you'll be fine.

 

[noteablequotable]

I thought alisa was tracy's predecessor, or maybe that was a different woman.

An alisa used to post on x/Facebook under the qsc name, but I haven't seen that name in 6+ months.

Interesting. Maybe qsc has multiple sales teams. Didn't realize that was the case.

Same. This is also what I thought. I wonder how many issues with QSC are actually issues with someone other than Tracy...

@Qingdao Sigma, do all reps have the same policy on refunds or is it different for each person? Will Alisa also have to follow your new Bitcoin payment policy?

 

[beefsteak]

Big mistake pal, now you're gonna get dogshit as filler.

 

[exploitedworkerbee]

Isn’t Alisa the one who sent a bunch of 4mg reta as 10mg back when reta was a brand new thing?

 

[Glp1judd]

I think we need to start thinking about banning this company from advertising here. I've had negative issues myself and have continued the more I move forward with them

Recently got Semax and Selank from a sale, when I asked for test results they gave me a couple but the caps where different colors. I asked about that and they said the cap colors don't matter?

The for a shipping on an item it's been listed as "shipping information received" since Nov 29th. According to them "it's normal and will update when it leaves costumes" but we know it means they haven't shipped anything.

Just don't know why they are consistently lying. Is that a good look and how does being a liar help you with consumers?

I think we need to talk about banning you. Simmer down why don’t cha?

 

[LaughingDuck]

I think we need to talk about banning you. Simmer down why don’t cha?

Being critical about a bad vendor now upsets the kids on here.

 

[okthen]

I think we need to talk about banning you. Simmer down why don’t cha?

Why? They have a legitimate issue. Other users need to see this. If users want to play Russian roulette to save a few dollars dealing with QSC that's fine. But the potential headache for dealing with an asshat is not worth it imo. If QSC has multiple reps they should all behave the same. This could have been a non-issue but it escalated. Tracy isn't interested in resolving this in an amicable fashion and that should be the take away.