Here is Alan's response on the SRY Discord for anyone who didn't see it:
"First of all, in response to the incident with a person I recently removed from the server, I admit that I was controlled by my emotions. I was very depressed and I was frustrated. Someone, who had never purchased from me and therefore was never a customer, attacked my members and insulted me. I responded to the abusive words. I think this is wrong. I should have solved it in a better way and I apologize for not being as professional about it as I should have been.
Second, there are allegations against me and SRY being made. Allegations saying we send illegal drugs, labeled and declared as such, to people in order to get those people in trouble with the government and customs. The allegations are false, unequivocally false. I have never sent any such labeled and declared illegal products to any customer's address. This is very strict in China, which is not good for me or SRY. No official proof has been provided demonstrating that I or SRY did such actions. Again, these are false allegations. You can rest assured, I nor SRY would do such things. I don't need to do that. Doing that would not be good for any company. There would be no useful purpose in performing such actions.
In addition, regarding the postage, I made an announcement. If anyone meets the post office to collect postage, please contact me, with receipts showing it was for a SRY package, and I will bear all the expenses. After consulting the American warehouse, I was told that the post office would spot-check the packages to check whether the weight shown on the label matches the actual weight of the package and check whether the label name matches the actual name. If it is different, it will lead to new bills. “Fake postage” is not what happened. However, I have replaced the American warehouse to prevent similar things from happening again and will continue to address concerns if any more pop up.
Rest assured, in the future, I will control my emotions and enhance my expressive ability. My reputation is important and my true actions and how I take care of you, my customers, speaks more loudly than false accusations can speak. Thank you for your support and understanding!"