Agree that this is actually really important. I'll wait for
@Qingdao Sigma confirmation, but based on what's been said so far it seems like each sales team sets their own policy, so there is there is a meaningful difference between ordering from Tracy@ QSC and ordering from someone else also affiliated with the company. If you want the level of support Tracy provides, you need to buy from him.
I didn't know that, and I'm not sure anyone else did before it was mentioned today, but we should probably keep that in mind when evaluating this vendor.