WARNING: Beware of SRY – Don’t Get Ripped Off!

[GimmeABreak]

I think this is a perfect example of the public nature of GLP1F getting Alan's attention. The OP (or OP's) tried for two weeks to get it resolved privately and then turned to a public forum as a last resort. I am 99.9% certain that SRY would have continued to ignore them had they not posted here (and on other sites). They also did everything correctly in the transaction and could not have known that even though SRY "accepts" pyUSD they really don't know how to work with it.

 

[TetsuNW]

Looks like there will be a resolution after all!

View attachment 6109

I talked to Simo and my order is being sent to the warehouse. Thank you everyone for the support!

I'm happy they came through for you two! While very late to the game in their response they made is about as good is it can be given the circumstances. They are making it right, threw in some extras, apologized, and are taking steps to prevent it from happening again. Thats what I wanted to see as it's what I would have done.

 

[raw_oyster_eater]

i really don't want to work that hard if something goes wrong. my time and sanity is worth more than 100 bucks.

 

[jasonlovespeptides]

I don’t understand why folks are determined to use crypto when easier methods with protection are available. SRY are NOT scammers. They’ve always been great to work with. I’ve placed 5 orders with them. Fast shipping. Always use Alibaba Pay. No issues.

 

[Mysoph]

I don’t understand why folks are determined to use crypto when easier methods with protection are available. SRY are NOT scammers. They’ve always been great to work with. I’ve placed 5 orders with them. Fast shipping. Always use Alibaba Pay. No issues.

I actually prefer crypto. And they haven't always accepted Alibaba Pay. The problem is that there was NOT a clear understanding on SRYs end on accepting PYUSD, but they accepted it. The onus is on them. Does that make them scammers? Not at all. I think they are one of the most honorable vendors still around. But they are not immune to mistakes and need to do better to resolve them when they happen. There is no doubt this post and its companion would not have happened if they made it right over the last 2 weeks.

That being said, I can play devil's advocate a bit and understand that they also get falsely accused of scamming, and probably have their fair share of people trying to scam them. So, if they open their wallet ignorant of how to accept PYUSD and don't see the money, I can't exactly be surprised they might have assumed this was one of those cases. Add a sprinkle of obvious internal and international communication issues, and it is easy to see why it can take so long to resolve something like this.

As expected, they came through in the end, and appear to have learned a new lesson. So, I plan to move forward with my own new order with them shortly.

 

[keangkong]

SRY are not scammers. Granted their customer service here was subpar.

 

[Mysoph]

SRY are not scammers. Granted their customer service here was subpar.

Yeah, and not even one insult-laden diatribe to make me feel dirty. How DARE they!

 

[raw_oyster_eater]

Yeah, and not even one insult-laden diatribe to make me feel dirty. How DARE they!

i'll do it. i feel like cusing somebody.

 

[Mysoph]

i'll do it. i feel like cusing somebody.

You can try. But I feel like it will be missing a certain... pizzazz!

 

[raw_oyster_eater]

You can try. But I feel like it will be missing a certain... pizzazz!

you don't know me very well, do ya?

 

[Mysoph]

you don't know me very well, do ya?

Do you also disguise as a Chinese woman and make perfectly malformed profanities?

 

[SassyPants]

Did Alan

Did Alan confirm that they can accept PyUSD?

Sometimes the reps (and I have used Simo before) don't really understand crypto and will pretty much say anything to get the sale. I typically use USDT and also transfer using Exodus that flags if there is anything wrong with the address I am trying to send $$ to.

I wondered this too.

Not lashing out when I say ~


sales rep not having their crap together/correct info is on them ( sales person & company they represent ) and customer shouldn’t pay for companies mistake. JMO

 

[SassyPants]

It took Alan 2 weeks to even respond to any messages of mine. I spoke to 3 different reps about this problem. You think they didn’t mentioned it to their boss? And Alan is only responding publicly now because it’s all over the message boards.

Just because you are hearing about it today doesn’t mean we haven’t been fighting this for weeks! It’s absolutely ridiculous.

You would let someone take your money, not send you a product or give you a response?! Really?!

It’s especially ridiculous when you place your order EVERY response is almost immediate. When figuring where to send payment & confirmation of payment, again, very quick response time.
Once payment is made you need to understand these folks have thousands of customers and just BE PATIENT ALREADY.

No.

I get it’s the grey/black market but c’mon folks… we share these experiences to help one another and ( I thought ) hold companies accountable. A business is a business and when the CUSTOMER holds up their end the BUSINESS should hold up theirs.

In a perfect world of course

Edited to add that I’m glad you got it all straightened out and Alan did right by you in the end.