We must be extremely sensitive to something in the product which is a bummer. After they told me for the sixt time they adjusted the formula I asked them what they specifically adjusted to make it less stinging but they apparently cannot share this information.
The thing is that if it is true that only a few of us are allergic to something in the product they should refund us. We are a super small percentage of their huge sales, they wouldn’t even feel it. And yes I know it is gray market but they say they value customer experience so much, they should at least do an effort for those who can’t use the product imho.
Hello!
Thank you for your inquiry.
We have sold a large number of research products, and the proportion of reports related to stinging is very low. Due to individual differences in sensitivity, we are continuously improving our products to meet the needs of the
As for formula adjustments, this is confidential information within our company. Only authorized personnel are aware of it, and we are unable to disclose at present.
I hope you can understand.