QSC is screwing around over a $135 credit!

violetv said:
I get what you're saying.

Still, those other posts say don't use Alisa but not that they operate independently but under the same company. That information is only really clarified in this post.

Why doesn't Tracy make a post in the vendor forum that says Don't deal when Alisa! She has nothing to do with me! She represents a QSC that I have absolutely no power to do anything with bad orders.
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Do other companies' sales people need to do this as well? You're the one who assumed that Tracy would be able to fix your problems. I'm sorry, but when I have a problem with a sales rep, I don't go to a different sales rep from the same company for recourse.

I stay pretty quiet here, but this is just... special. You seem like an intelligent individual, but maybe you're letting your anger at the situation get the best of you? Take a deep breath. You're in the black market. Shit like this is gonna happen. Yeah, losing $135 sucks, I get it. But come on. What did you really expect? Some people have lost way more than that playing this game.

Can we talk about something else now?
 
notyourrobot said:
Do other companies' sales people need to do this as well? You're the one who assumed that Tracy would be able to fix your problems. I'm sorry, but when I have a problem with a sales rep, I don't go to a different sales rep from the same company for recourse.
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I think the key difference here is that no one believed Tracy was "just another sales rep". If that were the case Tracy wouldn't have been added to this conversation by other people. Everyone was saying "just contact Tracy" as far back as the first page of this thread.

There was confusion about their role, probably because we're used to interacting with companies where there is a manager or person in authority you can escalate to. We're not used to sales reps becoming the public face of a company with no oversight.

I don't think Tracy is obligated to make clarifications on all of the forums he frequents, but I think we should stop beating up on @violetv. They're clearly in a bad situation and made incorrect assumptions, but so did a lot of us.

Also it's their thread so we can leave but I don't think we can force them to talk about something else.
 
noteablequotable said:
I think the key difference here is that no one believed Tracy was "just another sales rep". If that were the case Tracy wouldn't have been added to this conversation by other people. Everyone was saying "just contact Tracy" as far back as the first page of this thread.

There was confusion about their role, probably because we're used to interacting with companies where there is a manager or person in authority you can escalate to. We're not used to sales reps becoming the public face of a company with no oversight.

I don't think Tracy is obligated to make clarifications on all of the forums he frequents, but I think we should stop beating up on @violetv. They're clearly in a bad situation and made incorrect assumptions, but so did a lot of us.

Also it's their thread so we can leave but I don't think we can force them to talk about something else.
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That is all totally fair. I was definitely unkind, and I apologize. It's not my norm.
 
notyourrobot said:
Do other companies' sales people need to do this as well? You're the one who assumed that Tracy would be able to fix your problems. I'm sorry, but when I have a problem with a sales rep, I don't go to a different sales rep from the same company for recourse.

I stay pretty quiet here, but this is just... special. You seem like an intelligent individual, but maybe you're letting your anger at the situation get the best of you? Take a deep breath. You're in the black market. Shit like this is gonna happen. Yeah, losing $135 sucks, I get it. But come on. What did you really expect? Some people have lost way more than that playing this game.

Can we talk about something else now?
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You might not, but this is a totally normal thing to do. If you are not able to get an escalation path through one sales rep, others very frequently will be able to point you in the right direction. I've had to do this many times over the decades as both a customer and in B2B transactions. Sales reps will frequently be happy to help you escalate and resolve the issue because they know it's a good chance to win your account over.

And, I mean, if you don't want to talk about it, you can always just not come into this thread. It's not like you're forced to participate in it 😛
 
hexagonal said:
You might not, but this is a totally normal thing to do. If you are not able to get an escalation path through one sales rep, others very frequently will be able to point you in the right direction. I've had to do this many times over the decades as both a customer and in B2B transactions. Sales reps will frequently be happy to help you escalate and resolve the issue because they know it's a good chance to win your account over.

And, I mean, if you don't want to talk about it, you can always just not come into this thread. It's not like you're forced to participate in it 😛
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Yeah, as I said earlier, I was being a jerk and apologized. I'm not usually like that, and I definitely feel like an ass now. I generally try to be kind to everyone, but I sure wasn't in that moment. Thanks for your perspective, I needed some straightening out for sure. 🙂
 
violetv said:
I see one post that only says Tracy can't help with Alisa's order.

Only in this post it has been clearly defined that Tracy and Alisa have nothing to do with each other. Which for one company is still very abnormal.
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To be fair this is very normal. I work in consulting and the times I worked at a bigger company if someone would email/call me about another coworkers problem I would delete/ignore all together. Not my pay grade not my problem. I think this is fairly typical at any midsized and larger company.

Also you don't know the entire story behind the issues with another coworkers client. The most tracy can do if he was being nice is forward your complaint to Alisa. Since you are her client/customer, he shouldn't respond to you at all.
 
Vicki said:
To be fair this is very normal. I work in consulting and the times I worked at a bigger company if someone would email/call me about another coworkers problem I would delete/ignore all together. Not my pay grade not my problem. I think this is fairly typical at any midsized and larger company.

Also you don't know the entire story behind the issues with another coworkers client. The most tracy can do if he was being nice is forward your complaint to Alisa. Since you are her client/customer, he shouldn't respond to you at all.
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Not at any that I have ever worked at, and my work experience is pretty much entirely in "enterprise"-type companies. Customer experience is reputation and reputation is company longevity.

There's places where not only would that be frowned upon, but places where I would have been called in to my manager's office to ask wtf I was thinking.
 
exploitedworkerbee said:
Seems appropriate to remind y’all that this is not a real estate company. It is international drug dealers. Things work differently.
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Sure. I don't think anyone is debating that, though the conversation has also turned to general business practices.

But drug dealers are businesses too, and even moreso in situations like this where it is literally pharma/bio companies in china.
 
hexagonal said:
Not at any that I have ever worked at, and my work experience is pretty much entirely in "enterprise"-type companies. Customer experience is reputation and reputation is company longevity.

There's places where not only would that be frowned upon, but places where I would have been called in to my manager's office to ask wtf I was thinking.
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It would also be frowned upon to take over your coworkers client without the whole story too. It would be more appropriate to forward the complaint to the person handling the account or tell their boss (doubt drug dealers do this part though)

Sometimes customers are difficult and sometimes they lie.
 
hexagonal said:
Sure. I don't think anyone is debating that, though the conversation has also turned to general business practices.

But drug dealers are businesses too, and even moreso in situations like this where it is literally pharma/bio companies in china.
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I agree with you. The problem is these drug dealers have anonymity. Regular drug dealers face consequences if they screw with people’s money. Maybe they will cross a line with someone who is clever someday and the tables will turn.
 
hexagonal said:
Not at any that I have ever worked at, and my work experience is pretty much entirely in "enterprise"-type companies. Customer experience is reputation and reputation is company longevity.

There's places where not only would that be frowned upon, but places where I would have been called in to my manager's office to ask wtf I was thinking.
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Longevity? We’re talking about international drug dealers and you’re talking about longevity and customer experience? Your analogies are deplorable, comparing the core values of an enterprise environment to some drug runner in China?! Then the other day you were barking at me about the issues that you’d have with Amazon Primes shipping and how that’s somewhat the same scenario… Are you nuts?! This is not Amazon Prime, this is not corporate America you bozo
 
Bronco said:
Longevity? We’re talking about international drug dealers and you’re talking about longevity and customer experience? Your analogies are deplorable, comparing the core values of an enterprise environment to some drug runner in China?! Then the other day you were barking at me about the issues that you’d have with Amazon Primes shipping and how that’s somewhat the same scenario… Are you nuts?! This is not Amazon Prime, this is not corporate America you bozo
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Nor is this like living in China and ordering from Alibaba.
 
AndyPanda said:
I agree with you. The problem is these drug dealers have anonymity. Regular drug dealers face consequences if they screw with people’s money. Maybe they will cross a line with someone who is clever someday and the tables will turn.
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I beg to differ from those who claim that buying on the grey market is just as safe if not safer than buying compounded tirzepatide. The places who sell compounded tirzepatide are regulated and have powerful incentives not to rip people off. I'm not saying that people should buy compounded; it comes at a premium price, although not nearly as great as paid by those who buy brand name tirzepatide and semaglutide. While someone selling to you from China may have an incentive not to burn you in order to keep the money flowing that comes with having a good reputation, the person can likely flee taking what you just paid the person and giving you nothing in return. In general, I recommend sticking to vendors who have been around a while and serve many customers. They have stronger financial incentives to work to make sure they don't have many unhappy customers.
 
Bronco said:
Longevity? We’re talking about international drug dealers and you’re talking about longevity and customer experience? Your analogies are deplorable, comparing the core values of an enterprise environment to some drug runner in China?! Then the other day you were barking at me about the issues that you’d have with Amazon Primes shipping and how that’s somewhat the same scenario… Are you nuts?! This is not Amazon Prime, this is not corporate America you bozo
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I was replying to someone who lives and works in the USA, specifically talking about working in larger companies here.

I understand you have fewer brain cells than the current temperature in the northeast states, but please do try to keep up.
 
Vicki said:
It would also be frowned upon to take over your coworkers client without the whole story too. It would be more appropriate to forward the complaint to the person handling the account or tell their boss (doubt drug dealers do this part though)

Sometimes customers are difficult and sometimes they lie.
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True but in a normal large company there'd be a supervisor for everyone. You'd have someone to complain to. I agree with those who are critical of QSC because there is no such person. Still I don't blame Tracy, who appears to have no connection with or ability to do anything about the problem.
 
highlowwegot said:
If you send an email about crypto payment confirmation and don’t receive a reply within 24 hours or you receive a stupid answer please email me about it and the assistants will be punished accordingly until all this communication problems are solved for good.
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Let me just say in advance, I know I will regret this reply 😎

As one who has definitely *gone thru something* with QSC, I understand and support those who despise Tracy or advise people to avoid him —

— but it is impossible for me not to laugh with appreciation for a guy who publicly calls out his assistants for being "stupid" and then says they "will be punished accordingly."

I always love a really witty and funny villain in movies, too.

Travolta in Pulp Fiction comes to mind.

Yes, my values are screwed up by pop culture.

Although ... when I picture what it might mean in China for someone to be "punished accordingly," it does give me pause 😱😬😂
 
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Garbo said:
Let me just say in advance, I know I will regret this reply 😎

As one who has definitely *gone thru something* with QSC, I understand and support those who despise Tracy or advise people to avoid him —

— but it is impossible for me not to laugh with appreciation for a guy who publicly calls out his assistants for being "stupid" and then says they "will be punished accordingly."

I always love a really witty and funny villain movies, too.

Travolta in Pulp Fiction comes to mind.

Yes, my values are screwed up by pop culture.

Although ... when I picture what it might mean in China for someone to be "punished accordingly," it does give me pause 😱😬😂
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Look, I'm a booktok girlie. I'm living for it.

Dark mode stuff your kindle, December 27. Think any of them will be about Tracy?
 
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